Customer Service Technician (Part-Time) - Winchester CSC # 02648

Commonwealth of VA Careers; Waynesboro (VA); On-site; USD 26,000 - 30,000; Part time

Job summary

Virginia’s Department of Motor Vehicles (DMV) is seeking a Part-Time Customer Service Technician for the Winchester CSC. The role involves communicating policies, issuing IDs, processing applications, and administering tests. Training is provided, with limited weekly hours and no state benefits.

Selected candidates must pass background checks and be able to lift up to 25 pounds. The wage is $19.72 per hour, and the position is based at the Winchester Customer Service Center.

Qualifications

• Customer service experience in a fast-paced environment.
• Proficient with personal computers and automated systems.
• Excellent oral and written communication; able to work on a team.

Responsibilities

• Communicate policies, procedures, and regulations.
• Issue IDs and process applications.
• Administer vision, driver, and in-car road tests.
• Process vehicle registrations, titling, taxes, and fees.
• Provide DMV services with accuracy and professionalism.

Skills

Customer service

Computer use

Communication skills

Teamwork

Flexible schedule

Time management

Attention to detail

Driving record

Lifting ability

Job description

Title

Customer Service Technician (Part-Time) - Winchester CSC # 02648

Hiring Range

$19.72. Prior relevant DMV work experience may increase the wage rate.

Pay Band

3

Agency

Department of Motor Vehicles

Location

WINCHESTER CSC

Agency Website

dmv.virginia.gov

Recruitment Type

General Public - G

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Part-Time (Wage) Customer Service Technician at the Winchester Customer Service Center (CSC).

• Communicating policies, procedures, and regulations
• Issuing IDs
• Processing applications
• Administering vision, driver, and in-car road tests
• Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services

Training will be provided to ensure your success.

We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities.

This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, the DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and nonprofit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Customer service experience working in a fast-paced environment.
• Experience using a personal computer or other automated systems.
• Excellent oral and written communication skills.
• Experience working on a team.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Must have attention to detail, accuracy and complete assignments on time.
• Must have a driving record with a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 – 25 pounds.

Additional Considerations

N/A

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be notified of any convictions for moving violations, including those resulting in license suspension.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.