Customer Service Technician (Part-Time) - Staunton CSC # 02646 & #02651

Commonwealth of VA Careers; Staunton (VA); On-site; USD 20,000 - 26,000; Part time

Job summary

Commonwealth of VA Careers is seeking a Part-Time Customer Service Technician at Staunton CSC to handle DMV transactions, issue IDs, and process applications. Training will be provided, and the position is limited to part-time hours with no state benefits.

Responsibilities include communicating policies, administering tests, and processing registrations, titles, taxes, and fees while delivering courteous service to customers.

Qualifications

• Customer service experience in a fast-paced environment.
• Experience using a personal computer or other automated systems.
• Excellent oral and written communication skills.
• Experience working on a team.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Attention to detail, accuracy and complete assignments on time.
• Must have a driving record with a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 – 25 pounds.

Responsibilities

• Communicating policies, procedures, and regulations
• Issuing IDs
• Processing applications
• Administering vision, driver, and in-car road tests
• Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services

Skills

Customer service experience

PC/software experience

Excellent communication

Teamwork

Flexibility to work M-F and Saturday

Organizational skills

Time management

Problem solving

Attention to detail

Meet deadlines

Able to lift 10–25 pounds

Job description

Title

Customer Service Technician (Part-Time) - Staunton CSC # 02646 & #02651

Hiring Range

$19.72. Prior relevant DMV work experience may increase the wage rate.

Pay Band

3

Agency

Department of Motor Vehicles

Location

STAUNTON CSC

Agency Website

dmv.virginia.gov

Recruitment Type

General Public - G

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Part-Time (Wage) Customer Service Technician at the Staunton Customer Service Center (CSC).

• Communicating policies, procedures, and regulations
• Issuing IDs
• Processing applications
• Administering vision, driver, and in-car road tests
• Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services

Training will be provided to ensure your success.

We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities.

This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, the DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and nonprofit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Customer service experience working in a fast-paced environment.
• Experience using a personal computer or other automated systems.
• Excellent oral and written communication skills.
• Experience working on a team.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Must have attention to detail, accuracy and complete assignments on time.
• Must have a driving record with a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 – 25 pounds.

Additional Considerations

N/A

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.