Medical Equipment Delivery Technician - Full-Time

Mercy Health Corporation

Janesville (WI)

On-site

USD 2,163,000 - 3,601,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Parental and caregiver leave

Tuition and certification reimburse

Job summary

Mercyhealth is seeking a Home Medical Equipment Delivery Technician to deliver and assemble equipment, instruct patients, and perform follow-up maintenance. The role requires driving Mercyhealth vehicles, verifying insurance information, and completing all documentation accurately and on time.

Responsibilities include on-call after hours, safe handling of equipment weighing up to 75 lbs, and maintaining inventory across multiple locations.

Qualifications

High school graduate or equivalent.
6–12 months experience in a customer service-based environment.
Knowledge of Medical Terminology.
Basic computer skills.

Responsibilities

Delivers home medical equipment to patients.
Instructs patients on proper use of equipment.
Reviews and explains required documentation at each patient contact.
Follows Mercyhealth policies and completes required documentation.
Assesses equipment suitability and safety in the patient’s home.
Maintains and inspects equipment and performs preventive maintenance.

Skills

Excellent customer service

Medical terminology

Basic computer skills

Ability to lif t up to 75 lbs

Education

High School Diploma or equivalent

6–12 months customer service experience

Job description

Overview

The Home Medical Equipment Delivery Technician provides service to Mercyheath at Home patients through delivery, assembly and instruction on safe use of home medical equipment. This position also performs follow up visits for preventive maintenance, field repairs, equipment exchanges and equipment pick-ups.

Schedule

40 hours/week, Monday-Friday, 8:30am-5:00pm

- on call one day per week and every fourth weekend

Shift

Days

Essential Duties and Responsibilities

Delivers home medical equipment timely and efficiently to patients.
Instructs patients in the proper use of equipment per policy using the teach and teach-back method. Equipment ranges from simple walk aids such as canes and walkers to higher tech equipment such bilirubin lights, respiratory care equipment, and complex wheelchairs.
Reviews and explains all required documentation at each patient contact. Obtains signatures for consents, education and training forms and proof of delivery as needed.
Solves a wide variety of customer issues and questions, while referring issues out of their scope to management of the appropriate department.
Assesses appropriateness of equipment based on the patient's ability to use and evaluates patient's home environment to ensure safe use of equipment.
Functions independently in an on-call, after hour role to make decisions to resolve customer issues and questions and deliver equipment.
Acts as Mercyheath at Home liaison with referral sources, key internal and external customers.
Performs preventative maintenance as required by Mercyhealth policy, manufacturer or government regulation. Maintains or repairs equipment as needed and completes all required documentation
Inspects and cleans returned equipment per procedure.
Restocks inventory at multiple consignment locations.
Maintains up-to-date, accurate information regarding equipment maintenance, oxygen lot numbers, and equipment delivery, to accreditation and regulatory requirements.
Performs daily vehicle check to ensure vehicle maintenance is completed as needed to avoid costly repairs and breakdowns.
Loads and secures equipment to be delivered in an appropriate manner to prevent damage and contamination to equipment during transit.
Verifies client's demographic and insurance information upon delivery to ensure accurate input to billing for reimbursement.
Completes documentation associated with delivery of products timely in accordance with company policy and regulatory requirements.
Follows and complies with all policies, procedures, rules, and regulation and Mercyhealth.
Complies with all applicable requirements for continuing education to maintain licensure/certification as established by Mercyheath or by state or federal law or regulation

Education and Experience

High School Graduate or equivalent
6 to 12 months experience in a customer service-based environment.

Certification and Licensure

For those driving Mercyhealth vehicles:
Maintain a valid driver's license.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.
For those driving their personal vehicles:
Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.

Skills and Abilities

Knowledge of Medical Terminology
Basic computer skills
Excellent customer service and verbal communication skills.
Ability to lift, carry and move durable medical equipment that weighs up to 75lbs.

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
Frequent exposure to all types of weather along with driving up to 150 miles may be required when completing home equipment deliveries or routine follow-ups. Working conditions are often stressful, demanding and fast paced, including frequent interruptions. This position must be able to prioritize workload and multi-task. Working conditions can vary due to the work being performed in a warehouse location and in patient's homes where the temperature may fluctuate. Interaction with patients and used equipment presents potential infection control hazards; they are often exposed to patients/family members who are ill, apprehensive, and stressed, along with employees who are sometimes dealing with very heavy workloads, or stressful situations.
Ability to lift, carry and move durable medical equipment that weighs up to 75lbs. Items weighing up to 75 lbs. may need to be carried and placed on stacked shelving. Pushing and pivoting up to 200 lbs. is common. Many activities require repetitive motion (i.e., use of keyboard).

PAY RANGE:

$15.70 - $26.14

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including: