Customer Support Associate| Home Care Equipment

Bellin Health; Green Bay (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with matching

Paid time off

Health insurance

Wellness programs

Tuition reimbursement

Professional development

Self-Care Culture

Job summary

Emplify Health by Bellin in Green Bay, WI, is seeking a Customer Support Associate for our home care equipment showroom. The role handles service and sales, demonstrates product features, maintains equipment certifications, and troubleshoots devices in homes and in-store.

You will manage customer accounts to verify insurance coverage and schedule follow-up appointments with therapists, while reviewing orders. Prior home medical equipment customer service or retail sales is preferred.

Qualifications

• One to two years prior home medical equipment customer service experience or any other combination of education and experience that provides equivalent knowledge, skills, or abilities preferred.
• Prior retail sales experience preferred.
• Must possess and demonstrate excellent verbal and written communication skills, multi-tasking abilities, and prioritization skills required.
• Computer software applications proficiency required.

Responsibilities

• Responsible for providing service and sales in the home medical equipment showroom.
• Provides features and benefits of products to patients.
• Maintains certifications on equipment and supplies.
• Serves as the first point of contact in troubleshooting medical equipment in customer homes and in the store.
• Manages customer accounts to ensure insurance coverage is correct, schedules appropriate follow up appointments with therapists and reviews follow up order requests.

Skills

Customer service experience

Verbal communication

Written communication

Multi-tasking

Retail sales experience

Computer software proficiency

Tools

N/A

Job description

Customer Support Associate| Home Care Equipment - 15105

US:WI:Green Bay | Administrative/Clerical | Full-Time

Description

Job Specifics:

Location: 1220 E Mason St, Green Bay, WI 54301
FTE Status: 1.00 FTE (40 hours/week)
Work Schedule: 8:30am to 5pm, Monday to Friday, no weekends or holidays
Want to learn more: Chat with Brittany Chopin at [e-mail]

Job Description:

Responsible for providing service and sales in the home medical equipment showroom. Provides features and benefits of products to patients. Maintains certifications on equipment and supplies. Serves as the first point of contact in troubleshooting medical equipment in customer homes and in the store. Manages customer accounts to ensure insurance coverage is correct, schedules appropriate follow up appointments with therapists and reviews follow up order requests.

Qualifications:

One to two years prior home medical equipment customer service experience or any other combination of education and experience that provides equivalent knowledge, skills, or abilities preferred. Prior retail sales experience preferred. Must possess and demonstrate excellent verbal and written communication skills, multi-tasking abilities, and prioritization skills required. Computer software applications proficiency required.

Why Emplify Health by Bellin?

With so many amazing healthcare organizations in this area, why Emplify?

Emplify Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

Additional perks include:

• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Preventative care focused medical coverage that includes free visits to: Emplify Health by Bellin primary care providers, Urgent Care & Fast Care facilities, physical therapy sessions and any labs required during these visits
• Professional Development: Access to online continuing education for career growth
• Empowerment: Shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth.
• Self-Care Culture: Encourages self-care and provides you with opportunities to be your best self at work and at home

Be a member of a passionate workforce, that feels like family and is driven to provide exceptional patient care with a strong focus on community.We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values – belonging , respect , excellence , accountability , teamwork , and humility – our pillars set our foundation and our future.

Emplify Health is an Equal Opportunity Employer.