Customer Service Technician

Ingersoll Rand; Uniontown (Fayette County); On-site; USD 45,000 - 65,000; Full time

Job summary

Ingersoll Rand is hiring a Customer Service Technician to join their Nash team, working in Bentleyville, PA or Quincy, IL. This role requires detailed interaction with customers and includes responsibilities like managing quotations, order processing, and effective communication across departments.

Applicants should have a high school diploma, experience in customer service, and proficiency in Microsoft Office. The position offers a salary range of $45,000 to $65,000 annually.

Qualifications

• High School Diploma required.
• 1+ years of experience in product and/or customer service.
• Requires experience using Microsoft Office suite.

Responsibilities

• Process customer quotes accurately.
• Handle order entry and processing.
• Serve as primary customer contact.
• Utilize Salesforce and SAP for data management.

Skills

Excellent written and verbal communication skills

Customer service experience

Analytical skills

Mechanical aptitude

Education

High School Diploma

Bachelor's degree in Business, Marketing, or Technical related field (preferred)

Tools

Salesforce

SAP

Microsoft Office (Word, Excel, PowerPoint)

Job description

Job Title

Customer Service Technician

Location

Bentleyville, PA or Quincy, IL (onsite)

Job Overview

We have an opportunity available for a Customer Service Technician on our Nash team in either Bentleyville, PA or Quincy, IL (based on candidate selected). This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities

• Process customer quotes accurately and efficiently.
• Handle order entry and order processing activities.
• Serve as a primary customer facing contact.
• Utilize Salesforce and SAP daily to manage customer and order data.
• Supports manufacturing customers.
• Works as part of a centralized customer service team.
• All team members perform similar functions (quoting and ordering), promoting cross training and coverage.
• Analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent's performance.
• Focus on quote processing and order entry/processing for manufacturing customers. The role supports business operations through accurate data entry, customer communication, and system utilization, primarily working within Salesforce and SAP.

Requirements

• High School Diploma Required
• 1+ years of experience in product and/or customer service
• 1+ years of experience in using Microsoft Office suite, including Word, Excel, and PowerPoint.

Core Competencies

• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner.
• Provide first-class customer service & support by e‑mail and phone.
• Ability to handle multiple tasks in an efficient and professional manner.
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Some mechanical aptitude and knowledge of our products

Preferences

• Bachelor's degree in Business, Marketing, or Technical related field is preferred
• SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus.

Travel & Work Arrangements/Requirements

• This position will be based at either our Bentleyville, PA or Quincy, IL office, depending on the candidate selected.
• Travel is limited to rare circumstances only.

Pay Range

The pay range for this role is $45,000- $65,000 annually. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

Equal Opportunity Employer

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.