Customer Service Technician

Ingersoll Rand; Bentleyville (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care options including medical and prescription plans

Dental and vision coverage

Wellness programs

Life insurance

Robust 401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is looking for a Customer Service Technician to join our Nash team, with a location option in Bentleyville, PA or Quincy, IL. The role involves handling customer interactions regarding quotations and orders while ensuring clear communication with internal teams and external clients.

The ideal candidate should have a High School Diploma, at least 1 year of customer service experience, and proficiency in Microsoft Office. Successful candidates will utilize Salesforce and SAP to manage customer data effectively.

We offer a competitive salary range of $45,000 - $65,000 annually along with various health and wellness benefits.

Qualifications

• High School Diploma required.
• 1+ years of experience in product and/or customer service.
• 1+ years of experience with Microsoft Office suite.

Responsibilities

• Process customer quotes accurately and efficiently.
• Handle order entry and order processing activities.
• Serve as a primary customer-facing contact.
• Utilize Salesforce and SAP daily to manage customer and order data.
• Focus on quote processing and order entry/processing.

Skills

Excellent written and verbal communication skills

Customer service experience

Microsoft Office proficiency

Analytical skills

Mechanical aptitude

Education

High School Diploma

Bachelor's degree in Business or Marketing (preferred)

Tools

Salesforce

SAP

Job description

Job Title

Customer Service Technician

Job ID

• BH Job ID: BH-4065-7
• SF Job Req ID: Manufacturing Experience

Location

Bentleyville, PA or Quincy, IL (onsite)

Job Overview

We have an opportunity available for a Customer Service Technician on our Nash team in either Bentleyville, PA or Quincy, IL (based on candidate selected). This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities

• Process customer quotes accurately and efficiently.
• Handle order entry and order processing activities.
• Serve as a primary customer-facing contact.
• Utilize Salesforce and SAP daily to manage customer and order data.
• Support manufacturing customers.
• Work as part of a centralized customer service team.
• All team members perform similar functions (quoting and ordering), promoting cross training and coverage.
• Apply analytical skills to assess customer needs and solve problems, enhancing performance.
• Focus on quote processing and order entry/processing for manufacturing customers; support business operations through accurate data entry, customer communication, and system utilization, primarily working within Salesforce and SAP.

Requirements

• High School Diploma required.
• 1+ years of experience in product and/or customer service.
• 1+ years of experience with Microsoft Office suite (Word, Excel, PowerPoint).

Core Competencies

• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner.
• Provide first-class customer service & support by e‑mail and phone.
• Ability to handle multiple tasks efficiently and professionally.
• Coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Some mechanical aptitude and knowledge of our products.

Preferences

• Bachelor's degree in Business, Marketing, or a technical related field is preferred.
• SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries, and service notifications, is a plus.

Travel & Work Arrangements

• Position will be based at either the Bentleyville, PA or Quincy, IL office (depending on the selected candidate).
• Travel is limited to rare circumstances only.

Pay Range

$45,000 - $65,000 annually.

Benefits

• Health care options including medical and prescription plans.
• Dental and vision coverage.
• Wellness programs.
• Life insurance.
• Robust 401(k) plan.
• Paid time off.
• Employee stock grant.

Equal Opportunity Employment

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.