Customer Service Technician

Ingersoll Rand; La Grange (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Customer Service Technician to join our Nash team, based in Bentleyville, PA or Quincy, IL. This role involves engaging with customers and processing orders, requiring excellent communication and customer service skills.

Candidates must have at least a high school diploma and 1+ years of relevant experience. The position offers a salary range of $45,000–$65,000 annually, along with comprehensive benefits including health care options, a 401(k) plan, and paid time off.

Qualifications

• 1+ years of experience in product and/or customer service.
• 1+ years of experience using Microsoft Office suite, including Word, Excel, and PowerPoint.

Responsibilities

• Process customer quotes accurately and efficiently.
• Handle order entry and order processing activities.
• Serve as a primary customer-facing contact.
• Utilize Salesforce and SAP daily to manage customer and order data.

Skills

Customer service skills

Communication skills

Analytical skills

Mechanical aptitude

Education

High School Diploma

Bachelor's degree in Business, Marketing, or a technical related field

Tools

Salesforce

SAP

Microsoft Office Suite

Job description

Customer Service Technician

Job title: Customer Service Technician

Location

Bentleyville, PA or Quincy, IL (onsite)

Job Overview

We have an opportunity available for a Customer Service Technician on our Nash team in either Bentleyville, PA or Quincy, IL (based on candidate selected). This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities

• Process customer quotes accurately and efficiently.
• Handle order entry and order processing activities.
• Serve as a primary customer-facing contact.
• Utilize Salesforce and SAP daily to manage customer and order data.
• Support manufacturing customers.
• Work as part of a centralized customer service team.
• All team members perform similar functions (quoting and ordering), promoting cross training and coverage.
• Apply analytical skills to assess customer needs and solve problems to enhance performance.
• Focus on quote processing and order entry/processing for manufacturing customers; support business operations through accurate data entry, customer communication, and system utilization primarily within Salesforce and SAP.

Requirements

• High School Diploma required.
• 1+ years of experience in product and/or customer service.
• 1+ years of experience using Microsoft Office suite, including Word, Excel, and PowerPoint.

Core Competencies

• Excellent written and verbal communication skills with the ability to handle internal and external contacts positively, assertively, and effectively.
• Provide first‑class customer service & support by e‑mail and phone.
• Ability to handle multiple tasks efficiently and professionally.
• Coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Some mechanical aptitude and knowledge of our products.

Preferences

• Bachelor's degree in Business, Marketing, or a technical related field preferred.
• SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications, is a plus.

Travel & Work Arrangements/Requirements

• This position will be based at either our Bentleyville, PA or Quincy, IL office, depending on the candidate selected.
• Travel is limited to rare circumstances only.

Pay Range

The pay range for this role is $45,000–$65,000 annually. The pay range considers a wide range of factors including a candidate's skills, experience, training, licensure and certifications, and geographic location.

What We Offer

Benefits include health care options like medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant.

Equal Opportunity Employer

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.