Customer Service Technician

Ingersoll Rand; Palmyra (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care options

Paid time off

401(k) plan

Employee stock grant

Job summary

Ingersoll Rand is seeking a Customer Service Technician to join their Nash team. The role entails engaging with customers through accurate quote processing and order management, primarily using Salesforce and SAP.

The ideal candidate should possess a High School Diploma, with at least 1 year of relevant experience. This position is based in Bentleyville, PA or Quincy, IL with a competitive salary of $45,000- $65,000 annually.

Qualifications

• 1+ years of experience in product and/or customer service.
• Good understanding of SAP and Salesforce.

Responsibilities

• Process customer quotes accurately and efficiently.
• Handle order entry and processing activities.
• Serve as the primary customer-facing contact.
• Utilize Salesforce and SAP daily.
• Focus on quote processing and order entry.

Skills

Excellent written and verbal communication skills

Customer service skills

Analytical skills

Mechanical aptitude

Education

High School Diploma

Bachelor's degree in Business, Marketing, or Technical related field (preferred)

Tools

Salesforce

SAP

Microsoft Office (Word, Excel, PowerPoint)

Job description

Customer Service Technician

Bentleyville, PA or Quincy, IL (onsite)

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Overview

We have an opportunity available for a Customer Service Technician on our Nash team in either Bentleyville, PA or Quincy, IL (based on candidate selected). This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities

• Process customer quotes accurately and efficiently.
• Handle order entry and order processing activities.
• Serve as a primary customer facing contact.
• Utilize Salesforce and SAP daily to manage customer and order data.
• Supports manufacturing customers.
• Works as part of a centralized customer service team.
• All team members perform similar functions (quoting and ordering), promoting cross training and coverage.
• Analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent's performance.
• Focus on quote processing and order entry/processing for manufacturing customers. The role supports business operations through accurate data entry, customer communication, and system utilization, primarily working within Salesforce and SAP.

Requirements

• High School Diploma Required
• 1+ years of experience in product and/or customer service
• 1+ years of experience in using Microsoft Office suite, including Word, Excel, and PowerPoint.

Core Competencies

• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner.
• Provide first‑class customer service & support by e‑mail and phone.
• Ability to handle multiple tasks in an efficient and professional manner.
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Some mechanical aptitude and knowledge of our products

Preferences

• Bachelor's degree in Business, Marketing, or Technical related field is preferred
• SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus.

Travel & Work Arrangements

• This position will be based at either our Bentleyville, PA or Quincy, IL office, depending on the candidate selected.
• Travel is limited to rare circumstances only.

Pay Range

$45,000- $65,000 annually.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.