Customer Service Technician

City of Richmond, Virginia; Richmond (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

The City of Richmond, Virginia is seeking a Customer Service Technician to join the Utility Department. Under general supervision, you will work with a crew to inspect and maintain the city’s water and sewer system, perform field assessments, and assist with service connections and disconnections as needed.

The role requires a high school diploma or GED and a valid Class C Texas Driver's License; TCEQ licenses should be obtained within specified timeframes.

Qualifications

• High school diploma or GED is required.
• Valid Class C Texas Driver's License.
• TCEQ Class C distribution license should be obtained within 2 years of employment.
• TCEQ Class II wastewater collection license should be obtained within 4 years of employment.

Responsibilities

• Assist crew in repairing and maintaining the City's water and sewer system.
• Perform field assessments and occasional service connections/disconnections.
• Assist with valve and manhole maintenance.
• Clean and televise sewer lines.
• Recommend methods for solving problems that fall under property owner responsibility.

Skills

Customer service

Public service mindset

Education

High school diploma or GED

Job description

At the City of Richmond, we honor our history and maintain an open mind to new ideas and ways of maintaining and improving our service levels. The City is looking for employees who are committed to public service and possess a willingness to be challenged. The Utility Department is currently recruiting for "Customer Service Technician".

Summary Of Duties

Under general supervision, the Customer Service Technician works with the crew to repair and maintain the City's water and sewer system. Responsible for field assessment; occasional service connects and disconnects; minor valve and manhole maintenance; cleaning and televising sewer lines; recommends methods for correcting problems that are the property owner's responsibility.

Minimum Qualifications

Formal Education:

High school diploma or equivalent GED.

Training (License And/or Certification)

Valid Class "C" Texas Driver's License

TCEQ Class C distribution desired or should be obtained within 2 years of employment.

TCEQ Class II wastewater collection license desired or should be obtained within 4 years of employment.