Customer Service Technician

Gfoat; Richmond, Northern (TX, KY); On-site; USD 42,000 - 60,000; Full time

Job summary

The City of Richmond’s Utility Department is seeking a Customer Service Technician to join our team and help maintain the city’s water and sewer system. The role works with the crew under general supervision to ensure reliable service for residents.

Key duties include field assessment, occasional service connections/disconnections, minor valve and manhole maintenance, sewer line cleaning and televising, and recommending corrections that are the owner's responsibility.

Qualifications

• High school diploma or GED is required.
• Valid Texas Class C driver's license is required.
• TCEQ Class C distribution license desired or to be obtained within 2 years of employment.
• TCEQ Class II wastewater collection license desired or to be obtained within 4 years of employment.

Responsibilities

• Repair and maintain the City's water and sewer system.
• Perform field assessments and assist with service connections/disconnections.
• Conduct minor valve and manhole maintenance; assist with sewer line cleaning and televising.

Education

High school diploma or GED

Texas Driver's License Class C

TCEQ Class C distribution license

TCEQ Class II wastewater collection license

Job description

At the City of Richmond, we honor our history and maintain an open mind to new ideas and ways of maintaining and improving our service levels. The City is looking for employees who are committed to public service and possess a willingness to be challenged. The Utility Department is currently recruiting for "Customer Service Technician ".

SUMMARY OF DUTIES:

Under general supervision, the Customer Service Technician works with the crew to repair and maintain the City's water and sewer system. Responsible for field assessment; occasional service connects and disconnects; minor valve and manhole maintenance; cleaning and televising sewer lines; recommends methods for correcting problems that are the property owner's responsibility.

MINIMUM QUALIFICATIONS:

Formal Education:

High school diploma or equivalent GED.

Training (License and/or Certification):

Valid Class "C" Texas Driver's License

TCEQ Class C distribution desired or should be obtained within 2 years of employment.

TCEQ Class II wastewater collection license desired or should be obtained within 4 years of employment.

ADDITIONAL INFORMATION:

Qualified applicants may view the full job description below and complete a job application online. Resumes are not accepted in lieu of the completed application. If your application is incomplete or does not clearly show the experience and/or training required, your application may not be accepted. This position is open until filled with the first review of applications on Friday, August 14, 2026. Please note this posting may close at any time.