Customer Experience Associate

Ingersoll Rand; Connersville (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Ingersoll Rand in Connersville, IN is seeking a Customer Experience Associate to join a cross‑functional team responsible for quotations, order entry, and delivery scheduling, with daily coordination across internal and external customers.

You will provide first‑class service by email and phone, analyze customer data in SAP and related systems, and collaborate with Shipping, Engineering, Operations, Quality, Product Management and Distributors to ensure accurate, timely information and strong

Qualifications

• High School diploma or GED required.
• 3+ years of experience with product and/or customer service.
• 1+ years of experience using Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Run reports to monitor and correct on line orders to ensure accurate data
• Communicate with customers via email, Sales Force or telephone regarding open orders, technical information and support in understanding the product.
• Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other pertinent departments to ensure excellent communication.
• Source information via SAP, lead-time sheets and purchasing tracking log and analyze data to understand trends and communicate the best available information to the customer.
• Work directly with Scheduling to communicate any requests or changes in order book
• Create and understand the credit and debit process for returns, damaged freight, pricing and various other issues, create quotes for units, parts and repair opportunities
• Create freight claims for damaged or lost shipments
• Communicate and support the Sales team with ship dates, sales opportunities and other information that may be pertinent

Skills

Customer service

Communication

Multitasking

Analytical thinking

Education

High School diploma or GED

Bachelor's Degree in Business, Marketing, or Technical related field

Tools

SAP

Sales Force

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Customer Experience Associate

BH Job ID: 4562

SF Job Req ID: 19053

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:

Customer Experience Associate

Location:

Connersville, IN (on-site)

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

The Customer Experience Associate is an integral part of a dynamic and a highly communicative cross-functional team environment working together to build seamless customer service. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities:

• Run reports to monitor and correct on line orders to ensure accurate data
• Communicate with customers via email, Sales Force or telephone regarding open orders, technical information and support in understanding the product.
• Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other pertinent departments to ensure excellent communication.
• Source information via SAP, lead-time sheets and purchasing tracking log and analyze data to understand trends and communicate the best available information to the customer.
• Work directly with Scheduling to communicate any requests or changes in order book
• Create and understand the credit and debit process for returns, damaged freight, pricing and various other issues, create quotes for units, parts and repair opportunities
• Create freight claims for damaged or lost shipments
• Communicate and support the Sales team with ship dates, sales opportunities and other information that may be pertinent

Requirements:

• High School diploma or GED required
• 3+ years of experience with product and/or customer service
• 1+ years of experience using Microsoft Word, Excel, and Power Point

Core Competencies:

• Ability to provide first class customer service & support by e-mail and phone
• Ability to handle multiple tasks in an efficient and professional manner
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
• Analytical skills to aid in assessing customer needs

Preferences:

• Bachelor's Degree in Business, Marketing, or Technical related field is preferred
• SAP knowledge and experience preferred
• service notifications are a plus
• Sales Force knowledge a plus

Travel & Work Arrangements/Requirements

• On site with travel limited to rare circumstances only

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.