Customer Service & Technical Support Specialist

KwickPOS; Houston (TX); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

KwickPOS is seeking a customer-focused support specialist in Houston to assist restaurant merchants by phone, chat, and email. You will handle setup questions, guide onboarding, and resolve live issues to ensure smooth service during peak times.

The role emphasizes clear communication, cross-functional collaboration with writers and engineers, and ongoing documentation improvements to help merchants succeed with our POS solution.

Competenze

• Engage with restaurant merchants via phone, chat, and email to resolve setup questions and live issues.

Mansioni

• Help restaurant merchants by phone, chat and email — from setup questions to live troubleshooting.
• Diagnose and resolve hardware and software issues, escalating cleanly when needed.
• Guide new merchants through onboarding so their first service goes smoothly.
• Turn recurring questions into better docs and a better product, working with our writers and engineers.
• Treat every restaurant like it's the only one that matters — because in that moment, it is.

Conoscenze

Customer support

Troubleshooting

Onboarding guidance

Documentation

Descrizione del lavoro

When a restaurant's POS has a question in the middle of a dinner rush, we pick up. Our Support team is the front line of the KwickPOS promise. We're always hiring people who are calm under pressure, technically curious, and genuinely want to help.

• Help restaurant merchants by phone, chat and email — from setup questions to live troubleshooting.
• Diagnose and resolve hardware and software issues, escalating cleanly when needed.
• Guide new merchants through onboarding so their first service goes smoothly.
• Turn recurring questions into better docs and a better product, working with our writers and engineers.
• Treat every restaurant like it's the only one that matters — because in that moment, it is.