Field Support Representative, Diagnostics - Mt Laurel and South, NJ

IDEXX Laboratories, Inc; Medford Township (NJ); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company in the veterinary diagnostic industry seeks a Field Support Representative to enhance customer interactions and provide technical support. This exciting role involves traveling to various clinics, training staff on cutting-edge analyzers, and building strong relationships with clients. You will thrive in a dynamic environment, utilizing your veterinary experience and communication skills to make a positive impact on the lives of pets and their owners. Join a forward-thinking organization committed to employee growth and a supportive work culture, where your contributions will truly matter.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k Match

Pet Insurance

Mental Health Resources

Volunteer Days

Employee Stock Program

On-the-job Training

Career Growth Opportunities

Qualifications

• 3+ years of veterinary clinic experience required.
• Strong communication and collaboration skills essential.

Responsibilities

• Train clinic staff on IDEXX analyzers and provide technical support.
• Develop strategies for maintaining customer accounts.

Skills

Veterinary Clinic Experience

Effective Communication

Customer Relationship Building

Planning and Prioritization

Technical Comfort

Tools

Computers

Tablets

Smartphones

Job description

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues.

We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork.

Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives

What can you expect?

You can expect a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Your day-to-day will involve meeting new people and building relationships with customers. Building relationships and being a team player is essential. The role continues to evolve with ongoing training and growth opportunities.

As an FSR, you will work closely with Field Sales Representatives and Customer Support to develop strategies for maintaining customer accounts through education and customer-centric solutions. You will install and train clinic staff on IDEXX analyzers such as ProCyte, Catalyst One, and SediVue. You will also provide onsite technical support during critical customer visits. No two days are the same. You will visit customers daily, adjusting your schedule as needed for customer events or emergencies.

This position is field-based, working and traveling from a home office. You will use various programs to plan your visits, serving as an IDEXX ambassador and trusted advisor. Managing your schedule based on customer needs and your professional growth is key.

What do you need to succeed?

• At least three years of veterinary clinic experience, with training or leadership experience preferred.
• Effective communication and collaboration skills with customers, management, and peers.
• Ability to build strong customer and peer relationships.
• Strong planning and prioritization skills in a dynamic environment.
• Effective listening skills to understand customer needs and adapt accordingly.
• Comfort with technology such as computers, tablets, and smartphones; networking experience is a plus.

Traits for success:

• Enthusiastic attitude
• Persistence
• Ethical behavior
• Self-awareness
• Authenticity
• Emotional intelligence
• Relationship-oriented
• Self-motivated

Travel and shift info:

• Weekend hours and overtime may be required.
• Overnight travel is required, up to 75% of the time.
• Valid driver's license and willingness to relocate within the territory are necessary.

What you can expect from us:

• Starting hourly rate of $27/hr+
• Annual cash bonus opportunity
• Benefits from Day One: health, dental, vision
• 5% 401k match
• On-the-job training and career growth opportunities
• Additional benefits including pet insurance, mental health resources, volunteer days, employee stock program, and more

Physical demands and work environment:

• Extended periods of standing and sitting, manual handling, occasional lifting up to 60 pounds, and travel requirements.

Why IDEXX?

We are committed to making a difference in the world through innovative products and services that improve animal and human health. We support our employees with a positive work culture, competitive compensation, and meaningful work. Join us in pursuing what matters.

We value diversity and encourage applicants from all backgrounds, including women, minorities, LGBTQ+ individuals, people with disabilities, and veterans. IDEXX is an equal opportunity employer.

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