Sales Manager - Flamingo

Guest Services, Inc.; Orlando (FL); Remote; USD 55,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager to drive business growth and enhance customer relationships. In this remote role, you will proactively seek new opportunities while managing existing accounts, ensuring customer satisfaction through effective communication and service. Join a vibrant team that offers exciting perks like discounted rentals and food. This position allows you to leverage your sales skills in a beautiful setting, with the flexibility of remote work while still engaging with clients and events in South Florida. If you are passionate about sales and customer service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Discounted Rentals

Free Boat Tours

Food Discounts

Qualifications

• 2+ years in management with strong customer service skills.
• High school diploma required; bachelor's preferred.

Responsibilities

• Generate new business and manage existing accounts effectively.
• Coordinate details for off-site events and conduct site visits.

Skills

Customer Service

Sales Skills

Negotiation Skills

Problem-Solving

Organizational Skills

Education

High School Diploma or GED

Bachelor’s or Business Degree

Tools

MS Word

MS Excel

MS Outlook

Job description

Flamingo Adventures, located within The Everglades National Park, is now hiring a Sales Manager.

This is a Remote position but candidates must live in South Florida and be available to travel to Flamingo Adventures for special events to meet with groups, VIP's, potential guests, etc.

We operate 2 large campgrounds, Eco Tents, and a full-service Marina, along with a newly opened Lodge and Restaurant.

Pay: $55,000 - $60,000/year.

Year-round team members will also be eligible for benefits such as medical, dental, vision, 401k matching, and more!

Our team members enjoy free and/or discounted bicycle, kayak, and boat rentals, food discounts, and free boat tours.

Popular onsite activities include kayaking, canoeing, boating, fishing, hiking, bike riding, and camping. We are also located within a reasonable driving distance from the Florida Keys, Fort Lauderdale, and Miami beaches and nightlife!

Apply today to join our All Star Team!

JOB SUMMARY

The Sales Manager is responsible for a proactive outside sales and marketing effort, generating new business and contacts, as well as managing existing accounts.

ESSENTIAL FUNCTIONS

1. Solicits new business from assigned accounts, reader boards, and leads sent through internal referral mechanisms.
2. Proactively solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing leadership or other third-party data sources in order to generate leads.
3. Utilizes internal lead referral tools to solicit new business opportunities and contacts.
4. Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.
5. Re-solicit past accounts to generate new business.
6. Maintains complete and up-to-date lead information on each account in Sales Pro.
7. Effectively qualifies and maintains customer's long-term business potential.
8. Achieves call goal expectations and ensures customer satisfaction through daily interactions (i.e. solicitations, re-solicitations, account calls, new business calls, face-to-face activities, etc.)
9. Ensures accurate and timely lead management. (24-hour response time)
10. Effectively presents hotel benefits and features based on customer needs.
11. Understands and utilizes all business processes written in support of the sales organization.
12. Utilizes negotiation skills and creative selling abilities to uncover new business.
13. Understands the overall market (i.e. competitors' strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition.
14. Communicates trends, opportunities, and market changes to appropriate parties, as needed.
15. Conducts site inspections for customer accounts when appropriate.
16. Use creativity with proposals, contracts, and site inspections.
17. Build relationships with counterpart interdepartmentally, with vendor partners and competitive venues.
18. Answer phones and field questions from potential clients. Send appropriate information to them in a timely manner.
19. Serve as a liaison with organizations, and other national and local business organizations; attending appropriate networking events sponsored by these organizations to prospect for new business.
20. Conduct site visits with clients across all business segments to include Planners and Destination Management Companies to expand our base of people selling our property. Encourage them to recommend our resort to their clients.
21. Coordinate details of all off-site events.
22. Create content, menus and pricing for our website, Proposal templates, and printed collateral.
23. Monitor and continually update content.
24. Evaluate potential Shows in which we should be participating and attend the shows to represent the resort and develop new business leads.
25. Communicate any urgent event changes to operations team.
26. Respond to guest requests in a timely manner.
27. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
28. Proficient in understanding all attributes of the guest suites and configurations, meeting room sets and capabilities.
29. Develop menus and agendas, ensure BEO's are issued.
30. Maintain current information on and monitor booking trends to produce forecast figures and month-end reports. Forecast for prior month and for upcoming month.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

1. High School Diploma or GED required. Bachelor’s or Business Degree preferred.
2. At least 2 years of experience in related management.
3. Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
4. Demonstrated talent for interacting with a wide variety of people.
5. Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
6. Strong customer service abilities; actively looks for ways to assist customers and coworkers.
7. Ability to travel and work weekends when required.

PHYSICAL AND MENTAL REQUIREMENTS

1. Ability to sit at a desk in front of a computer for the entire work day.
2. Ability to stand and/or walk for an entire work day.
3. Reading and writing work-related documents in English.
4. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
5. Constantly communicates and receives verbal communication with other employees.
6. Lifting, carrying, and pushing up to 15 lbs. occasionally, up to 30 lbs. seldom.
7. Occasionally stoop, kneel, or crouch.
8. Use hands and arms to reach for, grasp, and manipulate objects.
9. Frequent local and national travel required.

EQUIPMENT USED

1. Typical office equipment (computer, phone system, fax, copiers, scanners, among others).

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.