Customer Service Representative (Remote)
Concentrix
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Benefits offered by this job
Job summary
Concentrix is seeking a remote Customer Service Representative to deliver exceptional service for a world-renowned brand. Join a Fortune 500 company with an award-winning culture and strong focus on people.
This role emphasizes training, growth, and work-from-home flexibility, with veterans encouraged to apply. You will support customers from around the world, handling inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Qualifications
- Minimum of 6 months to 1 year of solid customer service experience.
- High School Diploma or GED Required.
- Ability to effectively communicate with customers and ask discovery questions.
- Comfortable using Outlook, asynchronous tools, and Microsoft Excel.
- Must be comfortable being on web camera.
- Ability to utilize tools and resources to assist customers efficiently.
- Ability to articulate clearly and break down complex topics.
- Flexible with hours of operation.
Responsibilities
- Review existing customer accounts to ensure needs are addressed and information is accurate.
- Escalate technical issues following the appropriate path; navigate knowledge bases and resources; follow up with customers as needed.
- Solve problems that are unstructured and require conceptual thinking.
- Provide high level customer service by creating a personal connection and showing empathy.
- Create customer cases or provide follow-up on existing cases.
- Maintain calm demeanor to diffuse escalated scenarios.
- Navigate multiple systems efficiently and maintain knowledge of procedures and product information.
Skills
Education
Tools
Job description
Join our award-winning “One Concentrix” team as a remote Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then a remote Customer Service Representative at Concentrix is the right place for you!
As a remote Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.
As a Customer Service Representative working from home, you will:
Review of existing customer accounts to ensure that we are addressing all of their needs and caring for the accuracy of their account services and information.
Follow appropriate escalation path to resolve technical issues; the ability to navigate knowledge data base, resources, and including making follow up outbound calls to customers or other parties as needed
Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
Provide high level of customer service by creating a personal connection with each customer and demonstrating empathy when appropriate.
Create customer cases or provide follow-up on existing customer cases.
Maintain calm demeanor to diffuse escalated customer scenarios.
Be efficient in navigating multiple systems.
Maintain advanced knowledge of procedures, product information and online resource tools.
Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
Deliver expert customer experiences…with a smile.
Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
Minimum of 6 months to 1 year of solid customer service experience
High School Diploma or GED Required
Ability to effectively communicate with customers and ask discovery questions
A strong heart and mind for servicing others
Comfortability with Outlook, asynchronous tools, and Microsoft Excel
Must be comfortable being on web camera
Ability to utilize tools and resources to efficiently our customers
Ability to articulate in a professional and efficient manner
Ability to break down complex subject matter into relatable knowledge for our customers
Ability to be flexible with the hours of operation
Open and receptive to feedback from leadership
Motivation and ability to obtain self-upskilling and knowledge training
Ability to cross reference job aids while assisting a customer
Must reside in the United States and have a valid U.S. address for residence
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
The base salary range for this position is $15/hr. (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits
We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
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