Information Technology Support Specialist

Kids for the Future; Norfolk (VA); On-site; USD 39,000 - 44,000; Full time

Job summary

TQI Solutions, Inc. seeks an IT Technical Support Specialist to join the MARMC Team in Norfolk, VA. This fully onsite, full-time role requires an active Secret clearance and pays an hourly rate of $28.83.

Expect to support government and contractor staff, perform basic IT troubleshooting, and escalate as needed to resolve issues while ensuring customer satisfaction. Minimum three years in IT support, CompTIA Security+, and a government clearance are required.

Qualifications

• Three (3) years of related IT customer support/distance support experience.
• CompTIA Security+
• Government granted security clearance required.

Responsibilities

• Conduct basic IT troubleshooting and apply techniques to resolve customer issues.
• Communicate effectively with Government civilian, Military personnel, and Contractors to ensure customer satisfaction.
• Screen calls, visitors, and incoming correspondence; route to appropriate personnel.
• Research and solve IT issues; gather information; implement corrective actions; coordinate with SMEs.

Education

High school

Job description

• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name Kaylee Brugh
• Email [e-mail]

Description

TQI Solutions seeks proactive, visionary thought leaders to drive impactful solutions for clients. We value our team, offering work-life balance, excellent benefits, and career growth. Join us and immerse yourself in a rewarding experience like no other.

TQI Solutions is actively seeking a collaborative and skilled IT Technical Support Specialist to join our MARMC Team in Norfolk, VA. This is a fully onsite role that requires an active Secret clearance.

Hourly Rate: $28.83 per hour. This position offers a set hourly rate of $28.83.

Responsibilities:

• Experience and demonstrated knowledge to conduct basic IT troubleshooting and apply techniques to resolve customer issues.
• Ability to communicate effectively (written and oral) with Government civilian, Military personnel, other Contractors at all levels of staff and management to assure customer satisfaction and requirements have been fully met.
• Conduct basic IT troubleshooting and apply techniques to resolve customer issues.
• Assess and send calls to the appropriate individuals in the division when resolutions cannot be provided to the customer.
• Screen telephone calls, visitors, and incoming correspondence.
• Research and solve problems in response to customer reported incidents and problems relating to IT issues. Proactively identify opportunities to improve customer service and resolve customer problems; assist with and/or assess problem situations; gather relevant information; identify solutions and/or recommendations; implement corrective actions; and coordinate with internal and external subject matter experts to resolve customer inquiries. Apply knowledge of a wide range of analytical and evaluative methods to analyze data and apply results to problem resolution.

This is a full time, hourly, non-exempt position

Requirements:

• Three (3) years of related IT customer support/distance support experience
• CompTIA Security+
• Government granted security clearance required.

The incumbent of this position will be subject to a background investigation and will be required to maintain a Government granted security clearance.

TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in VA, MD, DC, NC, HI, and CA. We provide Mission and Information Technology Support Services to a wide range of DoD clients.

TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status.

Join TQI Solutions and become a valued member of our team, delivering innovative solutions that drive organizational success.