IT Helpdesk Tech Support

TQI Solutions; Honolulu (HI); On-site; USD 60,000 - 70,000; Full time

Job summary

TQI Solutions seeks a proactive Customer Service & Technical Support specialist to deliver broad technical support, lead integration across systems, and ensure smooth user and mission operations.

The role requires CompTIA Security+ certification and an active U.S. government security clearance, with 24/7 surge support as needed. TQI emphasizes work-life balance and career growth within a SDVOSB environment.

Qualifications

• 2+ years in IT project management or related IT experience.
• Strong communication skills, both written and verbal.
• Analytical thinking with ability to reason and analyze data.

Responsibilities

• Lead or serve as integration specialist on IT projects with cross-functional teams.
• Deliver customer support including installation, user assistance, troubleshooting, and training.
• Integrate diverse hardware and software technologies to implement complex systems.
• Document administrative and technical procedures clearly and completely.
• Support multiple functional IT areas including design, systems administration, programming or analysis.

Skills

IT project management

Communication skills

Analytical mindset

Job description

TQI Solutions is seeking proactive and visionary leaders to drive impactful solutions for our clients. We prioritize work-life balance, offer excellent benefits, and provide career growth opportunities. Join our dynamic team and make a meaningful impact on maritime operations and training.

TQI Solutions is currently seeking a Customer Service & Technical Support specialist to support our customer. In this role, you will provide broad technical support, lead integration efforts across multiple systems, and ensure seamless user and mission operations.

The estimated salary range for this role is $60,000–$70,000 per year. Final compensation is dependent upon the candidate's skills, qualifications, contract-specific guidelines, and geographic location. TQI is committed to pay equity and compliance with the Hawaii Pay Transparency Act; we do not request or consider prior salary history when making employment offers.

• Position may require supporting surge operations consisting of 24/7 shift support

Responsibilities:

• Serve as a project lead or integration specialist on teams composed of diverse IT disciplines. Work closely with end users, applying strong soft skills to ensure multiple technologies function together effectively
• Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training. Diagnose and resolve technical issues and support analysis of work processes
• Implement and manage complex systems and solutions by integrating a wide range of hardware and software technologies
• Perform administrative and technical procedures on information systems and maintain clear and complete documentation
• Support multiple functional areas including systems design, systems and network administration, programming or analysis, IT support, and IT consulting

Requirements:

• Broad understanding of technology paired with strong business awareness and effective communication skills
• Ability to work across multiple functional areas with strong analytical skills, including critical reasoning and statistical analysis
• Minimum of 2 years of IT project management or related IT experience
• CompTIA Security+ certification required, must be obtained prior to start date
• Active U.S. government security clearance required
• Knowledge of emerging technologies such as lidar, augmented reality, autonomous systems, and RFID is desirable

This position requires the ability to maintain the required U.S. government security clearance throughout employment.

TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in VA, MD, DC, NC, HI, and CA. We provide Mission and Information Technology Support Services to a wide range of DoD clients.

TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status.