Customer Service Tech - Jacksonville NC

D.R. Horton; Wilmington (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K)

Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation & Holidays

Job summary

D.R. Horton in Wilmington, NC seeks a Customer Service Technician to manage warranty requests and coordinate repairs with homeowners and subcontractors. The role involves carpentry work, scheduling, and ensuring repairs meet quality standards. Some overtime and overnight travel may be required.

Qualifications include a high school diploma or GED and 3+ years in related carpentry work; a vehicle and valid license are required. Proficiency with MS Office and email is preferred.

Qualifications

• High school diploma or GED is required.
• Three or more years related experience in carpentry, drywall, texture repair and painting.
• Must have a vehicle and valid driver’s license; willing to drive in designated communities.
• Proficient in MS Office and email communication.

Responsibilities

• Evaluate homeowner repair issues to determine warrantability.
• Process work orders and instructions for homeowner repairs.
• Perform repairs (carpentry, drywall, texture repair, painting).
• Schedule and manage subcontractors for warranty repairs.
• Ensure repairs meet compliance standards and contractual obligations.
• Build rapport with subcontractors and homeowners.
• Follow up to address homeowner concerns in a timely, professional manner.
• Process charge-back documentation and invoices.

Skills

Effective communication

Work under pressure

Independent work

MS Office & Email

Education

High school diploma or GED

Tools

MS Office

Job description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

Customer Service Technician

The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensure all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develop and maintain good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge-back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Prior customer service experience a plus
• Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo