Customer Service Technician

D. R. Horton; Palm Bay (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and 休日

Job summary

D.R. Horton, Inc. is seeking a Customer Service Technician to handle homeowner warranty requests, perform repairs or schedule subcontractors, and ensure timely, quality service after closing.

The role requires carpentry experience, strong communications, and the ability to travel to multiple communities; the ideal candidate will work independently in a high-pressure environment and maintain excellent customer relations.

Qualifications

• High school diploma or GED.
• 3+ years related experience including carpentry, drywall, texture repair and painting.
• Vehicle and valid driver’s license to travel among communities.
• Proficient in MS Office and email; strong communication skills.
• Ability to lift and/or move up to 50 pounds.

Responsibilities

• Evaluate homeowner repair issues to determine warrantable items.
• Process written or electronic work orders and verbal instructions for homeowner repairs.
• Perform repairs such as carpentry, drywall, texture repair and painting.
• Schedule and manage subcontractors for designated warranty repairs.
• Ensure all repairs meet compliance standards.
• Certify warranty work is completed within contractor obligations.
• Develop and maintain good rapport with subcontractors and homeowners.
• Follow up with homeowners to address concerns promptly.
• Process charge-back documentation and invoices.
• Conduct business professionally to serve customers and increase goodwill and profits.
• Ability to work overtime.
• Ability to travel overnight.

Skills

Carpentry experience

Effective communication

Independent worker

Customer service oriented

Education

High school diploma or GED

Tools

DRH Warranty applications

MS Office

Email

Job description

Job Description - Customer Service Technician (2604216)

Job Description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensure all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develop and maintain good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge-back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Experience with minor electrical, plumbing and HVAC repair work preferred

Come joina winning team with a Fortune 500 company! We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo