Customer Service Technician

Socket.dev; Palm Bay (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation

Company Holidays

Job summary

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain high homeowner satisfaction by managing warranty requests and coordinating repairs. You will perform carpentry, drywall, texture repair and painting or schedule qualified subcontractors to complete work.

The role requires strong communication, the ability to work under pressure, a valid driver's license, and the flexibility to travel as needed across designated communities. This is a full-time on-site position with benefits.

Qualifications

• High school diploma or GED required.
• 3+ years experience in carpentry, drywall, texture repair and painting.
• Must have a vehicle and valid driver’s license.
• Strong communication and ability to work under pressure.

Responsibilities

• Evaluate homeowner repair issues to determine warrantable items.
• Process work orders and instructions for homeowner repairs.
• Perform repairs such as carpentry, drywall, texture repair and painting.
• Schedule and manage subcontractors for warranty repairs.
• Ensure all repairs meet compliance standards and are completed on time.

Skills

Communication skills

Independent work

Work under pressure

Vehicle required

Time management

Education

High school diploma or GED

3+ years repair experience

Tools

MS Office

DRH Warranty apps

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensure all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develop and maintain good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge-back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Education and/or Experience

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Prior customer service experience a plus
• Experience with minor electrical, plumbing and HVAC repair work preferred

Come joina winning team with a Fortune 500 company! We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo