Customer Service Technician

D. R. Horton; Mason (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision

Employee stock purchase plan

Flex spending accounts

Life & disability insurance

Vacation and holidays

Voluntary benefits

Job summary

D.R. Horton in Mason, Ohio is seeking a Customer Service Technician to manage homeowner warranty requests, arrange repairs, and coordinate subcontractors to resolve issues promptly.

The role emphasizes evaluating warrantable items, communicating with homeowners, and ensuring repairs meet company standards. Travel within communities and occasional overtime are required.

Qualifications

• High school diploma or GED required.
• 3+ years related experience including carpentry, drywall, texture repair and painting.
• Valid driver’s license and a vehicle to travel among communities.
• Proficient with MS Office and email; ability to use warranty applications on mobile devices.

Responsibilities

• Evaluate homeowner repair issues to determine warrantable items.
• Process work orders and instructions from supervisor.
• Perform repairs such as carpentry, drywall, texture repair and painting or coordinate subcontractors.
• Schedule and manage subcontractors for warranty repairs.
• Ensure all repairs meet compliance standards and complete warranty work.
• Develop and maintain rapport with subcontractors and homeowners.
• Follow up with homeowners to address concerns promptly.
• Process charge-back documentation and invoices.
• Maintain professionalism and ethics to support customer satisfaction and company profit.
• Ability to work overtime and travel overnight.

Skills

Effective communication

Independence

Customer service

Working under pressure

Education

High school diploma or GED

Tools

MS Office

DRH Warranty apps

Smart devices usage

Job description

Job Description - Customer Service Technician (2604215)

Job Description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensure all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develop and maintain good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge-back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Experience with minor electrical, plumbing and HVAC repair work preferred

Come joina winning team with a Fortune 500 company! We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo