Customer Service Tech

D.R. Horton; Harrisburg (Dauphin County); On-site; USD 40,000 - 60,000; Full time

Job summary

D.R. Horton, the largest homebuilder in the U.S., is seeking a Customer Service Technician to ensure high customer satisfaction by facilitating warranty requests. This role involves evaluating repair issues, performing various repairs, and managing subcontractors. Join a Fortune 500 company offering excellent benefits and career growth opportunities.

Benefits

Medical insurance

Vision insurance

Dental insurance

401(k) plan

Employee stock purchase plan

Flexible spending

Life insurance

Paid time off

Qualifications

• At least three years of relevant experience in repairs.
• Valid driver’s license and reliable vehicle.
• Physical ability to lift up to 50 pounds.

Responsibilities

• Evaluate homeowner repair issues to determine warrantability.
• Perform repairs such as carpentry, drywall, and painting.
• Schedule and manage subcontractors for warranty repairs.

Skills

Effective communication skills

Ability to work under pressure

Proficiency in MS Office

Education

High school diploma or GED

Tools

DRH Warranty applications

Digital devices

Job description

3 days ago Be among the first 25 applicants

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed primarily for entry-level and first-time move-up markets. The company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

Position: Customer Service Technician

The primary goal of this role is to maintain high customer satisfaction among homeowners by facilitating warranty requests, either by making repairs or scheduling subcontractors. The technician is responsible for proactively resolving customer issues after home closing.

Essential Duties and Responsibilities

• Evaluate homeowner repair issues to determine warrantability
• Process work orders and instructions from supervisors for repairs
• Perform repairs such as carpentry, drywall, texture repair, and painting
• Schedule and manage subcontractors for warranty repairs
• Ensure repairs meet compliance standards
• Certify completion of warranty work within contractor obligations
• Develop rapport with subcontractors and homeowners
• Follow up with homeowners to address concerns promptly and professionally
• Process charge-back documentation and invoices
• Conduct business professionally and ethically to serve customers and enhance company goodwill and profit
• Work overtime as needed
• Travel overnight as required

Qualifications

Education and Experience

• High school diploma or GED
• At least three years of relevant experience, including carpentry, drywall, texture repair, and painting
• Valid driver’s license and reliable vehicle capable of carrying supplies
• Effective communication skills
• Ability to work under pressure and independently
• Proficiency with DRH Warranty applications on digital devices
• Ability to follow written and oral instructions
• Proficiency in MS Office and email
• Physical ability to stand, walk, kneel, bend, climb, and lift up to 50 pounds; vision requirements include close, distance, color, and peripheral vision
• Exposure to outdoor weather, mechanical parts, high places, and electrical hazards; loud noise level

Preferred Qualifications

• Prior customer service experience
• Experience with electrical, plumbing, and HVAC repairs

Join a Fortune 500 company with excellent benefits: medical, vision, dental, 401(k), employee stock purchase plan, flexible spending, life insurance, and paid time off.

Build your future with D.R. Horton, America’s Builder. #WeBuildPeople2

Follow us on social media @hortoncareers and connect on LinkedIn for updates.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Construction

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