Client Services Specialist

TrustCommerce®; United States; Remote; USD 40,000 - 50,000; Full time

Job summary

TrustCommerce, a leader in payment solutions, is seeking a Customer Service Specialist to ensure client satisfaction in a fast-paced remote environment. This role involves managing client support queries, processing tickets, and maintaining knowledge of industry standards. An ideal candidate should be detail-oriented, with effective problem-solving skills and the ability to manage multiple tasks efficiently.

Benefits

Life Insurance

Paid Time Off

Family Leave

Short Term & Long Term Disability

Training & Development

Work From Home

Wellness Resources

Qualifications

• Strong communication skills necessary, both verbal and written.
• Solid multitasking skills.
• Creative problem-solving skills.

Responsibilities

• Handle incoming and outgoing calls, process tickets, resolve client issues.
• Maintain industry knowledge, adhere to compliance requirements.
• Participate in monthly billing and reporting projects.

Skills

Communication

Multitasking

Problem-Solving

Organization

Technical Literacy

Education

1 - 2 years in Customer Service or Tech Support

Tools

Microsoft Suite

Job description

Get AI-powered advice on this job and more exclusive features.

Pay found in job post

Retrieved from the description.

Base pay range

$40,000.00/yr - $50,000.00/yr

Direct message the job poster from TrustCommerce

Talent Acquisition Specialist/Director of Strategic Partnerships

Thank you for your interest in joining our team! Please be aware that all applicants will undergo a thorough screening and interview process before any job offers are extended.

Important: Do not complete any hiring documents sent out before you have had an interview. These documents are only filled out after a successfully interview process followed by a formal offer.

We look forward to reviewing your application!

The Client Services Specialist is responsible for providing exceptional customer service and technical support in a fast-paced, remote environment. The position involves handling incoming and outgoing calls, processing tickets, and resolving client issues related to login, billing, and device troubleshooting. The role requires a high level of independence, attention to detail, and the ability to manage multiple tasks under pressure. The successful candidate will maintain industry knowledge, adhere to security and compliance requirements, and contribute to monthly billing and reporting projects. This position is crucial for ensuring client satisfaction and operational efficiency through effective problem-solving, communication, and collaboration.

Responsibilities/Essential Functions:

•Must be able to work independently in a fast-paced setting and keep to tight deadlines under pressure

•Process tickets and queued requests by processing all appropriate systems builds and communications

•Taking incoming calls to assist with Login issues, billing questions, troubleshooting device issues, and other critical items a client may need.

•Making outbound calls to provide timely feedback as well as get clarifying information to help resolve client issues.

•Identify and resolve problems and possible delays in a timely manner. Must be able to solve practical problems and maintain ability to interpret a variety of instructions furnished in written, oral, or diagram form

•Diligent awareness of risks in processes and details in data entry

•Take ownership of calls and tickets assigned to you providing outstanding service and satisfaction.

•Will be involved in monthly billing and reporting projects where attention to detail is paramount

•Maintains industry knowledge by participating in educational opportunities and identifying and communicating impactful payments industry changes.

•Provides timely and accurate information / communication to all internal and external customers

•Provides appropriate feedback to the Company regarding escalated concerns

•Work after-hours rotation to provide assistance to clients who have critical outages and escalated to internal tier 2 teams as needed.

•Demonstrate an ability of great customer service skills; and relationship management; maintaining a professional demeanor and communication in the face of obstacles

•Understand and adhere to organizational information security and regulatory compliance requirements.

Requirements

•Strong communication skills necessary, both verbal and written

•Solid multitasking skills.

•Creative problem-solving skills

•Extremely organized, with outstanding follow-through and follow up.

•Knowledge of Microsoft Suite of products (ie. Excel, Word)

•Interdepartmental and cross company teamwork / collaboration

•Adhere to both written and verbal processes

•Ability to work in an evolving environment

•Ability to articulate technical information to non-technical clients and peers.

•Ability to learn quickly

•Technology literate “Tech savvy” including payments technology

•Understanding of the payments processing industry beneficial

•Understanding of Industry Underwriting also beneficial

Education and Experience:

•1 - 2 Customer Service, Tech Support, or Escalation Support Experience

•1 – 2 Years of experience in a FinTech / SaaS

Preferred

•1 - 2 years of Gateway / Payment Acquiring Experience

•3 – 5 years of Payment Processing experience

• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources

Disclaimer: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Target salary for this role is upwards of $40 - $50K per year.

Actual salaries will vary and be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of TrustCommerce's total compensation package for employees.

TrustCommerce is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

All your information will be kept confidential according to EEO guidelines.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Business Development

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at TrustCommerce by 2x

Inferred from the description for this job

Customer Experience Specialist - Corporate Payment Services

Customer Experience Associate I - Remote

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.