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ME Room/Customer Service Tech

MedStar Health

Elkins Hills (NC)

On-site

Full time

Yesterday

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Job summary

MedStar Health is seeking a ME Room/Customer Service Tech to perform cleaning and maintenance tasks at the University of North Carolina at Chapel Hill. This temporary position involves daily cleaning duties and customer service assistance within a supportive facilities team. Ideal candidates will have physical stamina and some familiarity with cleaning procedures, offering a chance to work in a vibrant community with professional development opportunities.

Benefits

Professional training opportunities

Exclusive retail and restaurant discounts

Savings on childcare and arts events

Qualifications

Competencies necessary to perform the work.
Ability to follow instructions and perform medium to heavy physical work.
Ability to serve as backup for customer service.

Responsibilities

Perform daily routine and detail cleaning of campus buildings.
Serve as backup for customer service when needed.
Screen, triage, and process requests into the work management system.

Skills

Ability to perform routine cleaning

Physical stamina

Customer service skills

Education

Some knowledge of cleaning procedures

Posting Information

Monday - Friday, 8:00 AM - 4:30 PM

Work Schedule
Department	Facilities Operations Support - 245700
Career Area	Facilities and Skilled Trades
Posting Open Date	06/18/2025
Application Deadline	06/30/2025
Position Type	Temporary Staff (SHRA)
Position Title	ME Room/Customer Service Tech
Position Number	20015623, 20032275, 20034126
Vacancy ID	S025572
Full-time/Part-time	Full-Time Temporary
Hours per week	40
Position Location	North Carolina, US
Hiring Range	$18.00/per hour
Proposed Start Date	07/21/2025
Estimated Duration of Appointment	6 months not to exceed 11 months

Position Information

Building Services provide full maintenance and repair services for all UNC facilities and ensure the proper operation of those facilities in support of the UNC mission of teaching, research and public service. Building Services supports more than 300 campus buildings with more than 18 million gross square feet of space. The teams that provide quality maintenance, repair and construction services that support the teaching, research, and public service mission of the University include Campus Maintenance, EMCS, Facilities Operations Support, Housing Support, HVAC Systems, Life Safety Services, and the Office of Waste Reduction and Recycling. Facilities Operation Support is a specialized unit within the Building Services Division of Facilities Services. This section is comprised of the Contract Administration, Asset Management, Building Inspections, and the Customer Service Center. The organizational unit delivers a high level of maintenance and support to safeguard human life, property, research, and other critical areas of significant financial and time investments for the entire University campus community including: all residence halls, classrooms facilities, research lab facilities, athletics facilities, medical school facilities, and offices facilities. These areas include, but are not limited to: Contract administration of all building Elevators and hoist way PM and repair services; Contract administration for Pest Control services; Customer Service Center operations for inbound phone and web service requests and work order creation; Facility planning including SPOTS support and electronic cataloguing of O&M manuals; Maintaining building equipment inventory records including asset tagging and updating preventative maintenance inspection data and asset life cycle programs; additionally support all facets of Building Services in their efforts to support the campus community.

Performs daily routine and detail cleaning of campus building interior and exterior areas assigned by supervisor including but not limited to ME rooms, student housing, classrooms, laboratories, entrances, exits, and stairways. Will serve as backup for customer service when needed. This position must screen, triage, and process the requests into the work management system.

Demonstrated possession of the competencies necessary to perform the work. Some knowledge of cleaning procedures, ability to follow instructions and to perform medium to heavy physical work; or an equivalent combination of training and experience. NOTE: Some positions may require special licenses or certification.

Ability to perform routine and repetitive work that may require strenuous and/or sustained physical exertion. Must have the ability to serve as backup for customer service when needed. This position must screen, triage, and process the requests into the work management system.

Not Applicable

Ability to move objects weighing up to 50 pounds with or without accommodation, and the ability to climb stairs. All duties to be performed with or without reasonable accommodation.

This recruitment is for three (3) Bldg & Env Services Technician - Temporary
positions ( 20015623, 20032275, 20034126) . By applying, you will be considered for all three (3) positions.

Temporary Employment Policies

Primary Purpose of Organizational Unit
Be a Tar Heel!	A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
Position Summary
Minimum Education and Experience Requirements
Required Qualifications, Competencies, and Experience
Preferred Qualifications, Competencies, and Experience
Special Physical/Mental Requirements
Campus Security Authority Responsibilities	Not Applicable.
Special Instructions
Quick Link	https://unc.peopleadmin.com/postings/302821
Temporary Employment Policies

Posting Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.