Customer Service Team Operator

Becklar, LLC; Cedar City (UT); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

401(k) retirement plan

Inclusive parental leave

Generous PTO

Job summary

Becklar, LLC in Cedar City, Utah is looking for a dedicated professional to join our team, where you will process alarm signals, dispatch authorities in emergencies, and engage in continuous training. Must have a high school diploma or GED and be able to commit to a six-month training program.

We offer competitive compensation, comprehensive health benefits, a 401(k) retirement plan, and generous PTO to support your personal growth and work-life balance.

Qualifications

• Must be 18 years of age or older.
• Must be available to work day/early morning shifts.
• Willing to work on weekends and holidays.
• Must be able to pass a pre-employment drug test and background check.

Responsibilities

• Process alarm signals quickly and accurately.
• Dispatch authorities to emergency locations.
• Document all responses for alarms on the computer.
• Engage in ongoing training for professional growth.

Skills

Customer service experience

Typing speed of at least 40 wpm

Education

High school diploma or GED

Job description

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees.

What You’ll Do

Process alarm signals quickly, accurately and professionally while managing stressful situations. Dispatch the proper authorities to subscribers’ locations in emergencies, verify that help is on the way, and notify responsible parties. Assist our alarm company partners with alarm system tests to ensure subscriber’s alarms are working properly. Accurately document all responses for the alarm on the computer. Learn and use new software to complete multiple tasks. Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

Skills Needed

• Must be 18 years of age or older with a high school diploma or GED
• Must be available to work day/early morning shifts
• Prior customer service experience preferred
• Ability to type a minimum of 40 wpm
• Willing to work 1 weekend day each week or every other weekend and to work holidays
• Ability to make a 6 month commitment
• Must be able to pass a 2 week fully-paid training class
• Must be able to pass a pre-employment drug test and background check

Benefits

• Competitive compensation and opportunities to share in our success
• Comprehensive health benefit plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave designed to support all parents and caregivers
• Wellbeing and lifestyle perks to support personal growth, connection, and balance
• Generous PTO so you can recharge, give back, and take care of what matters most

EEO Statement

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.