Customer Service Team Operator

Armstrongs; Ogden (UT); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Growth opportunities

Part-time hours

Starting pay $16.50/hour

Increase after 90 days to $17.00/hour

Graves starting pay $17.50/hour

Tuition reimbursement up to $1,000+/yr

Free mental health assistance

401k match

Job summary

Becklar, headquartered in Ogden, Utah, is seeking a part-time Alarm Response Associate to join a 24/7 operation. You will handle alarm signals, coordinate with authorities, and support partner tests while maintaining accurate records.

The role emphasizes safety, professionalism, and customer care in a fast-paced environment. The position offers 16–29 hours per week with starting pay at $16.50 per hour and the potential to reach $18.00 per hour after 90 days, plus tuition reimbursement and

Qualifications

• Must be 18 years of age or older with a high school diploma or GED.
• Must be available to work Day/Early morning shifts.
• Prior customer service experience preferred.
• Ability to type a minimum of 40 wpm.
• Willingness to work 1 weekend day each week or every other weekend and holidays.
• Six month commitment to the role.
• Must pass a 2 week fully-paid training class.
• Must pass a pre-employment drug test and background check.

Responsibilities

• Process alarm signals quickly, accurately and professionally while managing stressful situations.
• Dispatch the proper authorities to subscribers’ locations in emergencies and notify responsible parties.
• Assist alarm company partners with alarm system tests to ensure subscribers’ alarms are working.
• Accurately document all responses for the alarm on the computer.
• Learn and use new software to complete multiple tasks.
• Engage in ongoing training and development opportunities to grow with the team.

Skills

Customer service

Typing 40 wpm

Weekend shifts

Holidays availability

6 month commitment

Background check

Drug test

High school diploma

Education

High School diploma or GED

Job description

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.

Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

Reasons You’ll Love Working at Becklar:

• Growth opportunities - We’re growing at over 200,000 subscribers a year and always look internally first for promotions.
• Part-Time - 16-29 hours/week.
• Starting pay $16.50/hour with the ability to make up to $17.00/hour after 90 days.
  • Graves starting pay $17.50/hour with the ability to make up to $18.00/hour after 90 days.
• Tuition reimbursement up to $1,000+/year.
• Free mental health assistance & 401k match for all employees!
• NO SALES or Surveys, you will just be helping people stay safe.
• A FUN team, company parties, weekly pay days, professional development, and more!

What You’ll Do:

• Process alarm signals quickly, accurately and professionally while managing stressful situations.
• Dispatch the proper authorities to subscribers’ locations in emergencies, verify that help is on the way, and notify responsible parties.
• Assist our alarm company partners with alarm system tests to ensure subscriber’s alarms are working properly.
• Accurately document all responses for the alarm on the computer.
• Learn and use new software to complete multiple tasks.
• Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

Skills Needed:

• Must be 18 years of age or older with a high school diploma or GED
• Must be available to work Day/Early morning shifts
• Prior customer service experience preferred.
• Ability to type a minimum of 40 wpm.
• We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility you must be willing to work 1 weekend day each week or every other weekend. You also must be willing to work holidays.
• Ability to make a 6 month commitment to work here.
• Must be able to pass a 2 week fully-paid training class.
• Must be able to pass a pre-employment drug test and background check.

What’s in it for you?

At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.

Here’s a snapshot of what we offer:

• Competitive compensation and opportunities to share in our success

• Comprehensive health benefit plans to support you and your wellbeing

• 401(k) retirement plan with company contribution

• Inclusive parental leave designed to support all parents and caregivers

• Wellbeing and lifestyle perks to support personal growth, connection, and balance

• Generous PTO so you can recharge, give back, and take care of what matters most

EEO Statement

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.