Customer Service Team Member (Part-Time)

Pflugerville; Pflugerville (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Monarch Recreation Center seeks a Customer Service Team Member to greet patrons, answer questions, and provide facility information. You will process registrations, assist with memberships, and handle payments at the front desk.

Ideal candidates have basic customer service skills, the ability to work evenings/weekends, and a willingness to obtain CPR/First Aid certification within 6 months. High school completion or current enrollment is required.

Qualifications

• Must be at least 16 years old and enrolled in high school or have completed high school/GED.
• Customer service experience preferred but not required.
• Ability to handle money and use POS systems with accuracy.
• Willing to work evenings and weekends in a fast-paced environment.
• CPR and Standard First Aid certifications or ability to obtain within 6 months.

Responsibilities

• Greets members and guests and provides facility information.
• Processes program registrations and assists with membership sales and updates.
• Handles payments, cash, and balances cash drawer at end of shift.
• Maintains clean, organized lobby and desk spaces.
• Addresses inquiries from callers and forwards as needed.
• Supports special events and other duties as assigned.
• Remains reachable via cell phone for job-related issues or emergencies.

Education

High school diploma or GED

Tools

POS systems

Job description

The Customer Service Team Member provides front-line customer support at the Monarch Recreation Center, ensuring a welcoming environment for all patrons.

• Greets members and guests, answers questions, provides facility information, and delivers excellent customer service.
• Processes program registrations,assistswith membership sales and updates, and helps patrons navigate offerings.
• Processes payments, handles cash, balances drawer at end of shift, and ensures accuracy in POS entries.
• Ensures lobby and desk spacesremainclean, organized, and professionally presented.
• Provides accurate information to callers and forwards inquiries as needed.
• Reports facility issues, supports special events, and assists with additional duties as assigned.
• Remains accessible via cell phone to address job-related issues or emergencies using City applications.
• Other duties, as assigned.

Formal Education

Must be at least 16 years of age and currently enrolled in high school or have completed high school/GED.

Relatable Work Experience

Customer service experience is preferred but not required. Cash handling experience helpful.

Training, Licenses, and Certifications

Adult and Child CPR, and Standard First Aid certification, or the ability to obtain within 6 months of hire date.

Preferred Qualifications

None.

Disclaimer: Unless otherwisestated, applicants arepermittedto substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experiencein order tomeet theminimumrequirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Knowledge, Skills, and Abilities Needed

• Knowledge of basic customer service standards.
• Skills in communication, teamwork, and problem-solving.
• Ability to interact positively with diverse patrons.
• Ability to follow procedures, handle money, and use POS systems
• Ability to remain calm in fast-paced or high-volume situations.
• Ability tomaintainprofessionalism and provide excellent guest experience.
• Ability to work a flexible schedule,including evenings and weekends.
• Ability to work independently and as part of a team.
• Frequent standing and walking for extended periods.
• Occasionallifting upto 30 lbs. (supplies, materials, storage items).
• Regular talking, listening, and visual focus for computer/phone tasks.
• Loud environments in lobby/facility areas.
• Occasional exposure to cleaning chemicals.
• High-volume interactions with upset or frustrated patrons.