Customer Service Team Member (Part-Time)

City of Pflugerville; Pflugerville (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

City of Pflugerville seeks a Customer Service Team Member to provide front-line support at Monarch Recreation Center, assisting with memberships, registrations, and program inquiries while ensuring a welcoming atmosphere for all patrons.

The role handles payments, keeps lobby tidy, answers calls, and supports events. Must be at least 16 and can obtain CPR/First Aid within 6 months. A flexible schedule including evenings and weekends is expected.

Qualifications

• Must be at least 16 years old and currently enrolled in high school or have completed high school/GED.
• Customer service experience is preferred but not required; cash handling experience helpful.
• CPR, Adult and Child, and Standard First Aid certification, or the ability to obtain within 6 months of hire date.
• Disclaimer: Two years of related full-time experience may substitute for one year of higher education, or one year of higher education for two years of experience.

Responsibilities

• Greets members and guests, answers questions, provides facility information, and delivers excellent customer service.
• Processes program registrations, assists with membership sales and updates, and helps patrons navigate offerings.
• Processes payments, handles cash, balances drawer at end of shift, and ensures accuracy in POS entries.
• Ensures lobby and desk spaces remain clean, organized, and professionally presented.
• Provides accurate information to callers and forwards inquiries as needed.
• Reports facility issues, supports special events, and assists with additional duties as assigned.
• Remains accessible via cell phone to address job-related issues or emergencies using City applications.
• Other duties, as assigned.

Skills

Customer service

Communication

Teamwork

Cash handling

POS familiarity

Flexibility

Conflict resolution

Education

High school diploma or GED

Enrolled in high school

Tools

POS systems

Job description

The Customer Service Team Member provides front-line customer support at the Monarch Recreation Center, ensuring a welcoming environment for all patrons. This position assists with membership check-ins, registrations, facility information, program inquiries, and financial transactions. The role plays a key part in creating positive first and last impressions for visitors.

Formal Education:

Must be at least 16 years of age and currently enrolled in high school or have completed high school/GED.

Relatable Work Experience:

Customer service experience is preferred but not required. Cash handling experience helpful.

Training, Licenses, and Certifications:

Adult and Child CPR, and Standard First Aid certification, or the ability to obtain within 6 months of hire date.

Preferred Qualifications:

None.

Disclaimer: Unless otherwisestated, applicants arepermittedto substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experiencein order tomeet theminimumrequirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

• Greets members and guests, answers questions, provides facility information, and delivers excellent customer service.
• Processes program registrations,assistswith membership sales and updates, and helps patrons navigate offerings.
• Processes payments, handles cash, balances drawer at end of shift, and ensures accuracy in POS entries.
• Ensures lobby and desk spacesremainclean, organized, and professionally presented.
• Provides accurate information to callers and forwards inquiries as needed.
• Reports facility issues, supports special events, and assists with additional duties as assigned.
• Remains accessible via cell phone to address job-related issues or emergencies using City applications.
• Other duties, as assigned.

Knowledge, Skills, and Abilities Needed:

• Knowledge of basic customer service standards.
• Skills in communication, teamwork, and problem-solving.
• Ability to interact positively with diverse patrons.
• Ability to follow procedures, handle money, and use POS systems
• Ability to remain calm in fast-paced or high-volume situations.
• Ability tomaintainprofessionalism and provide excellent guest experience.
• Ability to work a flexible schedule,including evenings and weekends.
• Ability to work independently and as part of a team.
• Frequent standing and walking for extended periods.
• Occasionallifting upto 30 lbs. (supplies, materials, storage items).
• Regular talking, listening, and visual focus for computer/phone tasks.
• Loud environments in lobby/facility areas.
• Occasional exposure to cleaning chemicals.
• High-volume interactions with upset or frustrated patrons.