Part-Time Customer Service Agent

City of Hopewell; Virginia (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

City of Hopewell seeks a part-time administrative support person to handle telephone reception, visitor greeting, and information dissemination for city recreation and parks programs.

Responsibilities include processing payments, scheduling facility use, maintaining records, and assisting with events. Flexible evenings and at least one Saturday per month may be required; CPR/First Aid preferred but not required.

Qualifications

• High school diploma or GED is required.
• Strong customer service and communication skills.
• Basic computer and data entry skills.

Responsibilities

• Greet visitors and provide information about programs, trips, and facility offerings.
• Answer telephone calls and direct to appropriate departments.
• Maintain files, process transactions, and prepare reports.
• Oversee facility rental, registrations, scheduling, and payments.
• Manage cash drawer and reconcile at shift end.
• Assist with events and special projects as needed.

Skills

Customer service

Communication

Computer skills

Education

High school diploma or GED

Job description

Performs intermediate skilled administrative support work answering the telephone and greeting visitors, providing general information, processing financial transactions, overseeing facility scheduling and membership sales, and related work as apparent or assigned. This position is classified as part-time. Standard working hours are 4:00 PM to 8:00 PM, Monday to Friday. The role also includes at least one Saturday shift per month, from 8:45 AM to 3:00 PM, scheduled on a rotating basis.

• Greets visitors and provides information on all activities, programs, trips available, facility and departments via flyers, maps, department information, etc.
• Answer and directs telephone calls to appropriate department parties.
• Prepares and maintains files and records; develops reports on program participation, membership sales, and facility rentals.
• Oversee facility rental and customer registration processes including program registrations, facility scheduling, facility rental records, facility rental payments, and security deposit refunds.
• Responsible for maintaining an accurate cash drawer and reconciling it at the conclusion of every shift.
• Takes reservations for transportation for senior and disabled citizens, monitors radio dispatch, prepares reports and files for van transportation.
• Collects, records, and accounts for various fees (memberships, trips, facility rentals, etc.).
• Performs clerical services such as processing mail, copying services, stocking brochures, maintaining client files, making ID cards, and preparing regular reports for management.
• Produce documents, manipulate data and prepare reports using PC-related software such as Microsoft Word, Excel, Access, etc.
• Assists with opening and closing of the building, ensuring all procedures are followed.
• Assist with the organization and implementation of special events coordinated by the Department of Recreation and Parks and other city departments; may be required to work evenings, weekends, holidays, and in times of emergency (activation of the City’s Emergency Operations Center).

Minimum Education and Experience:

• High school diploma or GED and minimal experience (less than 6 months) required.

Licenses and/or Certifications:

• Valid VA driver’s license required
• CPR and First Aid certifications preferred

Knowledge:

• Basic math and knowledge of office equipment.

Skills:

• Customer service, communication and basic computer skills.

Abilities:

• Ability to deal with all levels of the general population.
• Ability to work cooperatively with others in a team environment and to work effectively under pressure during peak workload periods.
• Ability to communicate in a courteous, professional and tactful manner, both orally and in writing, with personnel from all departmental levels.
• Ability to interpret policy and recommend changes.
• Demonstrated ability to maintain a high level of detail and confidentiality as well as provide a professional office and telephone presence.

Work Environment:

• Work is primarily performed in an indoor, climate-controlled, pleasant environment, however, on occasions outdoor duties will be assigned for special events/assignments.

Essential Physical Activities:

• Stooping, walking, hearing, seeing up close, talking, standing, finger movement.
• Typical weight handled: up to 50 lbs.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to this job.