Customer Service Team Leader / Office Manager

Lawn Doctor; South Carolina; On-site; Full time

Job summary

A local family business, Lawn Doctor, is seeking a Customer Service Team Leader/Office Manager in Greenwood, DE. This role involves overseeing customer service operations, leading a team, and enhancing customer satisfaction. Ideal candidates will possess strong leadership skills, attention to detail, and a passion for customer service.

Benefits

Simple IRA with Company Match

Flexible schedule

Paid time off

Training & development

Qualifications

• Previous experience in a leadership role within customer service and/or office management.
• Proficient computer skills and exceptional written and verbal communication skills.

Responsibilities

• Lead and manage customer service associates and office operations.
• Engage with the sales team to ensure tailored solutions for customers.
• Conduct strategic analysis to identify opportunities for improving customer service.

Skills

Communication

Leadership

Attention to Detail

Multi-tasking

Education

High school diploma or equivalent

Relevant college degree

Tools

Office management software

Job description

1 day ago Be among the first 25 applicants

About Us

Lawn Doctor of Dover/Middletown & Sussex County is a second-generation owned, local family business. We pride ourselves on being a growing company with a collaborative and team-oriented culture. Our core values-teamwork, integrity, commitment to excellence, continuous improvement, and adaptability-drive everything we do. From lawn fertilization and weed control, to tree and shrub care, to pest control, we are dedicated to providing solutions that enhance the health and beauty of outdoor spaces.

Benefits

• Simple IRA with Company Match
• Competitive salary
• Flexible schedule
• Paid time off
• Training & development
  
  

About Us

Lawn Doctor of Dover/Middletown & Sussex County is a second-generation owned, local family business. We pride ourselves on being a growing company with a collaborative and team-oriented culture. Our core values-teamwork, integrity, commitment to excellence, continuous improvement, and adaptability-drive everything we do. From lawn fertilization and weed control, to tree and shrub care, to pest control, we are dedicated to providing solutions that enhance the health and beauty of outdoor spaces.

We are on the lookout for a dynamic Customer Service Team Leader/Office Manager to join our dedicated team in Greenwood, DE. Be a part of a growing team where your skills and contributions make a significant impact. We are committed to fostering a work environment that aligns with our core values and supports your professional growth.

Position Overview

As the Customer Service Team Leader/Office Manager, you will play a crucial role in overseeing our customer service operations and office management. You will lead a team of customer service associates, ensuring exceptional service and operational efficiency. This position requires a detail-oriented, strong leader who is both strategic and hands-on, with a knack for motivating and empowering a team. If you are a proactive, motivated leader with a passion for customer service and office management, we would love to hear from you.

Key Responsibilities

• Lead and manage customer service associates and office operations.
• Engage with the sales team to ensure tailored solutions for potential and current customers, driving business forward and ensuring ongoing satisfaction.
• Proactively communicate with customers to address their needs and enhance their experience.
• Conduct strategic analysis to identify opportunities for improving customer service and operational efficiency.
• Organize office operations and procedures, manage correspondence, review and approve purchase and expense requisitions, and oversee clerical functions.
• Plan and implement office system updates to maintain office efficiency.
• Collaborate with leadership to promote continual growth and improvement.
  
  

Required Qualifications

• High school diploma or equivalent; relevant college degree preferred.
• Proficient computer skills and exceptional written and verbal communication skills.
• Strong attention to detail.
• The ability to delegate and empower others.
• Must possess integrity, self-awareness, humility, compassion, resilience, and the ability to motivate and inspire a team.
• Familiarity with office management software and customer service best practices.
• Strong ability to multi-task in a fast-paced environment.
  
  

Desired Experience

• Previous experience in a leadership role within customer service and/or office management.
  
  

Compensation

IRA with employer match

Paid Time Off (PTO)

Paid Holidays

Compensation: $25.00 per hour

Our Franchisees Need People Like You

Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.

Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.

Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.

We appreciate your interest and hope to have you on board a local franchise team as soon as possible.

• All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
  
  

Required

Preferred

Job Industries

• Customer Service

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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