Customer Service Team Leader

Charter Communications; Zanesville (OH); On-site; USD 50,000 - 81,000; Full time

Job summary

Charter Communications, operating under the Spectrum brand, seeks a Customer Service Supervisor to lead a team and resolve service issues for business customers. The role emphasizes problem solving, coaching, and maintaining high standards in a bustling call-center environment.

Qualified applicants should have a high school diploma with some college coursework, 5–7 years in customer service, and knowledge of billing procedures.

Qualifications

• Education: High school diploma with some college coursework in business or related field; equivalent experience.
• Experience: 5-7 years of customer service/call center experience.
• Knowledge of customer relations, applicable products and services, general accounting and billing procedures.

Responsibilities

• Lead a team of representatives using encouragement and accountability.
• Mentor and coach individuals to meet performance standards and enhance customer experience.
• Manage difficult conversations with clients and develop solutions to improve service.
• Support staff through on-the-job training and performance reviews.

Skills

Effective communication

Supervision

Organization

Time management

Education

High school diploma with some college coursework

Tools

Cable billing system

Word processing

Spreadsheet

Job description

Charter Communications, operating under the Spectrum brand, seeks a Customer Service Supervisor to lead a team and resolve service issues for business customers. The role emphasizes problem solving, coaching, and maintaining high standards in a bustling call-center environment.

Qualified applicants should have a high school diploma with some college coursework, 5–7 years in customer service, and knowledge of billing procedures.