Customer Service Supervisor: Lead, Coach & Elevate CX

Spectrum; Zanesville (OH); On-site; USD 50,000 - 81,000; Full time

Job summary

Spectrum is seeking a Customer Service Supervisor to lead a team of representatives, resolve service issues, and support business customers day-to-day. The role emphasizes collaboration, accountability, and a customer-first mindset.

Ideal candidates bring 5–7 years in customer service, a high school diploma with coursework, leadership skills, and comfort with billing systems. Spectrum offers diverse shifts and a broad benefits package.

Qualifications

• High school diploma with some college coursework in business or related field
• 5-7 years of customer service/call center experience
• Knowledge of cable billing systems and basic software
• Strong communication, supervision, organization and time management
• Leadership, equitable, multitasking, adaptable, dependable

Responsibilities

• Leading a team of representatives using encouragement and accountability to create a cohesive work unit
• Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
• Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
• Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

Skills

Effective communication

Supervision

Organization

Time management

Customer service

Leadership

Education

High school diploma with business coursework

Tools

Cable billing system

Word processing

Spreadsheet

Job description

Spectrum is seeking a Customer Service Supervisor to lead a team of representatives, resolve service issues, and support business customers day-to-day. The role emphasizes collaboration, accountability, and a customer-first mindset.

Ideal candidates bring 5–7 years in customer service, a high school diploma with coursework, leadership skills, and comfort with billing systems. Spectrum offers diverse shifts and a broad benefits package.