Customer Service Team Leader

International Paper

Seattle (WA)

On-site

USD 8,415 - 10,286

Full time

14 days+

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Benefits offered by this job

Commuter assistance

Provident Fund

Job summary

International Paper in Bangalore seeks a Team Lead for Customer Support Operations. You will lead a team with 4+ years in the field and oversee voice and chat interactions across regions.

This full-time permanent role is based in the Bangalore office with rotating shifts including US hours. Competitive benefits include commuter assistance and Provident Fund. Apply via contact provided.

Qualifications

4+ years in Customer Support Operations.
Minimum 1 year of team‑lead experience.
International experience with voice & chat.

Responsibilities

Lead customer support operations team.
Oversee voice and chat interactions internationally.
Coordinate shift coverage including US timings.

Skills

Team Lead

Customer Support Ops

Voice & Chat

Intl Experience

Education

BE/BTech/BCA/BSc CS

Job description

Role

Team Lead – 4+ years of experience in Customer Support Operations. Must have minimum 1 year of team‑lead experience and international experience in voice & chat.

Required Qualifications

Technical graduate (BE, BTech, BCA, BSc in Computer Science).

Location & Working Conditions

Bangalore – Work from office, 5 days a week, rotational shifts (night, rotational, US).

Job Type

Full‑time, Permanent.

Compensation & Benefits

CTC ₹9 lakh per annum (₹900,000 per year).

Benefits