Team Lead - Customer Service (Indian Nationals)

BrightConnect; Las Vegas (NV); On-site; USD 13,000 - 16,000; Full time

Benefits offered by this job

Free visa sponsorship

Air ticket provided

Job summary

BrightConnect in Las Vegas is seeking an experienced Team Lead to guide our Customer Service team, ensuring superb service for every customer.

You will coach reps, monitor performance, resolve escalations, and collaborate with other departments while promoting satisfaction and retention. This role offers visa sponsorship and travel support.

Qualifications

• 2+ years of experience in a team lead or similar role.
• Experience in a fast-paced environment Preferred.
• Strong leadership and coaching skills.
• Excellent English communication.
• Proficient in MS Office and CRM software.

Responsibilities

• Provide leadership and guidance to a team of customer service representatives.
• Monitor performance and provide coaching and feedback as needed.
• Ensure that all customer inquiries are handled promptly and professionally.
• Resolve escalated customer issues in a timely manner.
• Collaborate with other departments to improve overall customer experience.
• Develop and implement strategies to increase customer satisfaction and retention.
• Train new team members on company policies, procedures, and systems.

Skills

Leadership

English communication

Problem-solving

Customer service

Team coaching

Tools

MS Office

CRM software

Job description

We are a dynamic and growing company in Las Vegas, seeking an experienced and motivated Team Lead to join our Customer Service team. As a Team Lead, you will be responsible for leading and managing a team of customer service representatives, ensuring that our customers receive exceptional service at all times.

Key Responsibilities

• Provide leadership and guidance to a team of customer service representatives
• Monitor performance of team members and provide coaching and feedback as needed
• Ensure that all customer inquiries are handled promptly and professionally
• Resolve escalated customer issues in a timely manner
• Collaborate with other departments to improve overall customer experience
• Develop and implement strategies to increase customer satisfaction and retention
• Train new team members on company policies, procedures, and systems

Requirements

• Indian national with excellent English communication skills
• At least 2 years of experience in a similar role, preferably in a fast-paced environment
• Strong leadership skills with the ability to motivate and develop team members
• Excellent problem-solving skills with the ability to handle difficult situations calmly and effectively
• Proven track record of delivering high-quality customer service
• Good knowledge of MS Office and CRM software
• Ability to work flexible hours, including weekends if needed

We offer

• Competitive salary of $1300 per month
• Free visa sponsorship, and air ticket provided by the company without accommodation.

If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you!