Customer Service Team Lead: Order Management & Compliance

Kelly; Somerville (NJ); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Life insurance

Disability insurance

Retirement plan

Holiday pay

Transit benefits

Paid sick leave

Job summary

Kelly in Somerville, NJ is seeking a Coordinator 3 – Customer Service (Contact Center Team Lead) to oversee specialized order processing, coordinate shipping, and ensure compliance with GMP, SOX, DEA, and FDA regulations. You will balance priorities, mentor teammates, and develop strong partnerships with customers and internal teams.

This leadership role emphasizes process improvement, ERP and SAP/Atlas experience, and a commitment to quality and regulatory standards while supporting company

Qualifications

• Minimum of a high school diploma or GED (Bachelor’s degree preferred).
• At least four years of prior customer service experience, managing competing priorities and deadlines.
• Excellent organizational, verbal, and written communication skills.
• Knowledge of Sales, Marketing, E‑Commerce, and Finance helpful.
• Experience with SAP, Atlas, or ROTC systems and ERP exposure.

Responsibilities

• Manage specialized and sophisticated order processing, including coordinating shipping and delivery.
• Maintain detailed records in compliance with GMP, SOX, DEA, FDA, PWC, safety and environmental requirements.
• Balance, validate, enter, and edit specialty orders including controlled substances in compliance with laws.
• Process deviation requests using appropriate systems and communicate with partners.
• Serve as a subject matter expert and build strong internal/external relationships.
• Champion initiatives that support environmental and community programs.

Skills

MS Office

ERP systems

SAP

Atlas

ROTC systems

Strong communication

Leadership

Education

High school diploma or GED

Bachelor's degree preferred

Tools

MS Office

Job description

Kelly in Somerville, NJ is seeking a Coordinator 3 – Customer Service (Contact Center Team Lead) to oversee specialized order processing, coordinate shipping, and ensure compliance with GMP, SOX, DEA, and FDA regulations. You will balance priorities, mentor teammates, and develop strong partnerships with customers and internal teams.

This leadership role emphasizes process improvement, ERP and SAP/Atlas experience, and a commitment to quality and regulatory standards while supporting company