Customer Service Team Lead & Operations Coach

Harristeeter; Hilton Head Island (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Group benefit plans after waiting periods

Job summary

Harristeeter is seeking a Full Time Assistant Customer Service Manager for their Hilton Head Island location. Responsibilities include supervising a large team, assisting the Department Manager in daily operations, and ensuring high standards of customer service.

The ideal candidate will possess strong supervisory skills, great communication ability, and a commitment to customer satisfaction. A high school diploma and prior experience in a similar role are essential.

This role offers benefits after waiting periods, reflecting Harristeeter’s dedication to its associates.

Qualifications

• Supervisory skills and experience in a customer service environment.
• Ability to coach and provide effective feedback to associates.
• Experience in training and interviewing associates.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department.
• Assist in direction and coordination of customer service operations.
• Ensure compliance with customer service policies and procedures.

Skills

Commitment to customer service

Excellent communication skills

Interpersonal skills

Ability to manage multiple tasks

Education

High school diploma or GED

1-3 years related experience

Tools

Spreadsheet software

Inventory software

Word Processing software

Job description

Harristeeter is seeking a Full Time Assistant Customer Service Manager for their Hilton Head Island location. Responsibilities include supervising a large team, assisting the Department Manager in daily operations, and ensuring high standards of customer service.

The ideal candidate will possess strong supervisory skills, great communication ability, and a commitment to customer satisfaction. A high school diploma and prior experience in a similar role are essential.

This role offers benefits after waiting periods, reflecting Harristeeter’s dedication to its associates.