Customer Service Team Lead – Operations & Accounts

Graphic Packaging International Spain SA; Atlanta (GA); On-site; USD 80,000 - 107,000; Full time

Job summary

Graphic Packaging International is seeking a Customer Service Supervisor to lead a team of 3+ direct reports and manage customer accounts through the supply chain process, aligning service with business goals. You will respond to inquiries, resolve issues with urgency, and collaborate with internal teams to optimize order fulfillment.

Responsibilities include directing daily operations, maintaining accurate communications, and driving continuous improvement across the customer service function

Qualifications

• BA degree or related work experience.
• 5+ years customer service experience, with internal/external customers.
• 2+ years leading a team.
• Knowledge of global supply chain basics (demand planning, supply planning, warehouse, transportation).
• Manufacturing or packaging industry experience preferred.

Responsibilities

• Direct, guide, and mentor 3+ direct reports.
• Ensure on-time, in-full order fulfillment and accurate communications.
• Maintain relationships with customers, sales, supply chain, and operations.
• Coordinate resources and daily priorities to meet objectives.
• Participate in cost savings and continuous improvement initiatives.

Skills

Customer focus

Integrity

Communication

Time management

Team-oriented

Microsoft Office

Data accuracy

Problem solving

Advanced computer skills

Education

BA degree

Tools

SAP

QAD

Excel

Word

PowerPoint

Outlook

Job description

Graphic Packaging International is seeking a Customer Service Supervisor to lead a team of 3+ direct reports and manage customer accounts through the supply chain process, aligning service with business goals. You will respond to inquiries, resolve issues with urgency, and collaborate with internal teams to optimize order fulfillment.

Responsibilities include directing daily operations, maintaining accurate communications, and driving continuous improvement across the customer service function