Global Customer Advocate II: Strategic Accounts & Service

Graphic Packaging International

Kalamazoo (MI)

On-site

USD 48,000 - 59,000

Full time

3 days ago

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Job summary

Graphic Packaging International is seeking a Customer Advocate II who will be the hub of service, coordinating across sales, logistics, and planning to ensure reliable delivery and strong customer relationships. You will lead strategic accounts, manage order flow, resolve issues through root-cause analysis, and use Panther for order entry, tracking, and invoicing.

The role emphasizes cross-functional collaboration, continuous improvement, and a commitment to excellent service in a fast-paced

Qualifications

1-3 years of progressive experience in customer service, supply chain, or logistics roles.
Experience using Panther or similar ERP systems for order management, tracking, and reporting.
Strong analytical and problem-solving skills with a track record of root cause analysis and continuous improvement.

Responsibilities

Lead the management of strategic accounts, demonstrating expertise and ownership.
Make informed tactical decisions daily, ensuring seamless order management across multiple accounts.
Investigate and resolve customer issues through root cause analysis and proactive problem-solving.
Lead the management of strategic global accounts, demonstrating expertise and ownership.
Facilitate training and knowledge sharing to promote timely delivery and accurate invoicing.
Collaborate with supply planners to optimize use of non-conforming product and reduce inventory waste.