Customer Service Team Lead – Operational Excellence

Sensient Technologies Careers; East St. Louis (IL); Sur place; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

Sensient Technologies is seeking a Supervisor - Customer Service in Illinois to guide a team delivering exceptional customer experience. You will balance team leadership with hands-on support, while improving processes and service quality across sales, manufacturing, and other functions.

You will oversee daily operations, monitor metrics like OTD and SLA, build strong customer relationships, and coordinate across internal stakeholders to ensure seamless delivery during peak periods.

Qualifications

• Bachelor's degree in business, communications, supply chain management, or related field.
• Experience in customer service or order management with leadership experience.
• Strong analytical and problem-solving skills to improve processes.
• Experience with ERP systems (JD Edwards, SAP) and MS Office.
• Ability to build relationships across teams and time zones.

Responsabilités

• Lead and develop the customer service team with clear expectations and accountability.
• Oversee end-to-end order management and key account support.
• Monitor service metrics and ensure SLA adherence.
• Coordinate with Planning, Production, Logistics, and Sales to maintain service delivery.
• Address customer inquiries and resolve escalated issues.

Connaissances

Leadership

Coaching

Order management

Analytics

Formation

Bachelor's degree in business / related field

Outils

JD Edwards

SAP

Excel

Description du poste

Sensient Technologies is seeking a Supervisor - Customer Service in Illinois to guide a team delivering exceptional customer experience. You will balance team leadership with hands-on support, while improving processes and service quality across sales, manufacturing, and other functions.

You will oversee daily operations, monitor metrics like OTD and SLA, build strong customer relationships, and coordinate across internal stakeholders to ensure seamless delivery during peak periods.