Customer Service Representative I

Sensient Technologies; East St. Louis (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Onsite 5 days a week

Comprehensive benefits package

Onboarding and training

Job summary

Sensient Technologies Corporation is seeking a Customer Service Representative to support its Colors Group in St. Louis.

You’ll work with teams to service existing customers, manage orders, and ensure on-time deliveries, while resolving discrepancies with cross-functional partners. The role emphasizes strong communication, attention to detail, and on-site collaboration with a comprehensive benefits package and onboarding training.

Qualifications

• Bachelor’s degree preferred and 3+ years of customer service experience.
• Strong communication skills, both verbal and written.
• Ability to multitask with high attention to detail and poise.
• Effective time management and organizational skills.
• Solid proficiency in JD Edwards (JDE) and Microsoft Office is desirable.

Responsibilities

• Process order administration, processing, follow-up, and contract review for multiple units.
• Handle customer transactions (orders, quotes, debits, credits, returns) and coordinate with planners and shipping.
• Collaborate with account managers, product managers, sales staff, shipping, production, and lab to resolve discrepancies.
• Resolve routine customer issues and communicate special situations to the customer service manager.

Skills

Communication skills

Multitasking

Attention to detail

Time management

Organization

Education

Bachelor’s degree preferred

Tools

JD Edwards (JDE)

Microsoft Office

Job description

Sensient is growing!!! The Natural Color Expansion is here!! At Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you.

We are looking for a Customer Service Representative to support our Colors Group business in St. Louis. You will work cooperatively with team members service existing customers. You will work in a team centric environment that provides opportunities for skill and career growth.

What You’ll Do:

• Be responsible for order administration, processing, follow-up, contract review, problem resolution, and customer requests for multiple business units.
• Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns. Communicate with planners and shipping personnel to ensure on-time deliveries and advise customers of delays if needed. Review production and shipping schedules to determine impact on customers expected deliveries.
• Perform a variety of customer transactions such as; order entry, processing, follow-up, and contract review.
  Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing formation.
• Resolve routine customer issues and customer requests, communicate with account managers and customer service manager regarding any special situations.

What You’ll Bring:

• A bachelor’s degree is preferred, along with 3-years of customer service experience.
• Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing.
• Ability to multitask while maintaining high degrees of attention to detail, accuracy and poise.
• Effective personal time management and organization skills.
• Solid proficiency in JD Edwards (JDE) and experience in a Microsoft Office environment (Word, Excel, Power Point) is desired

What You’ll Get:

• An opportunity to collaborate with your colleagues onsite 5-days per week.
• Excellent compensation, benefit offering, and development opportunities.
• The hourly rate for this position is $28 per hour USD. Pay within the range is based on several factors, which may include, but are not limited to education, work experience, specialized training, and labor market conditions.
• In addition to salary, Sensient is proud to offer a comprehensive benefits program to support the holistic well-being of our employees and their families.
• A thorough and effective training experience during onboarding and beyond.

About Sensient:

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

About Sensient Colors:

Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical colors and coatings, and colors for agricultural uses, household cleaners and paper products.

Equal Opportunity Employer