Customer Service Team Lead – Manufacturing Ops

SmartRecruiters, Inc.; Buffalo Grove (IL); On-site; USD 79,000 - 126,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Disability insurance

Life insurance

Job summary

RRD is seeking a Customer Service Team Manager in Buffalo Grove to delegate and monitor day-to-day activities of the customer service team, promote a balanced workflow, and liaise with internal and external customers to ensure service levels meet expectations.

The role requires a Bachelor's degree with 5+ years of supervisory experience and strong MS Office skills. RRD offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Bachelor's degree in discipline related to function of work with 5 years of related experience
• 5 or more years of experience in managing/supervising a team required
• Advanced personal computer skills ability is required in working with Microsoft Office software including E-Mail, Outlook, Word, Excel, PowerPoint, Access, and the use of Internet Explorer.

Responsibilities

• Lead, coach, mentor, motivate and inspire direct reports to achieve optimum performance.
• Conduct annual performance reviews for direct reports in a timely manner.
• Ensure that career development plans are prepared, communicated, and appropriately maintained for all direct reports.
• Support all employment-related policies and procedures including the company's Affi…
• Recommend changes for business objectives as appropriate to meet the needs of our customers and the facility.
• Perform regular CSR job functions with regard to production.
• Attend daily production meetings and relate information to other team members.
• Monitor and support the team process in the Customer Service department.
• Assign workload to CSRs accordingly to avoid workflow bottlenecks.
• Plan for and determine backup coverage for vacations.
• Provide feedback to the Site Manager regarding team or individual issues.
• Provide on-the-job training on new or existing procedures for Customer Service team members.
• Provide hands-on support to the team members.
• Provide general guidance and direction to achieving team goals.
• Represent the organization to customers in a professional and helpful manner.
• Work directly with customers when appropriate on coordinating needs and resolving problems.
• Works directly with customers or sales representatives to procure work for the company.
• Serves as a liaison between the plant and outside services. Ensure consistency with company purchasing procedures.
• Communicate and share information on workflow, skill sets, and processes with other teams.
• Participate in process improvement initiatives as assigned by the Site Manager.
• Perform a variety of miscellaneous tasks as required from time to time by management representatives.

Skills

Team leadership

MS Office proficiency

Education

Bachelor's degree in discipline related to function of work

Tools

Microsoft Office Suite

Internet Explorer

Job description

RRD is seeking a Customer Service Team Manager in Buffalo Grove to delegate and monitor day-to-day activities of the customer service team, promote a balanced workflow, and liaise with internal and external customers to ensure service levels meet expectations.

The role requires a Bachelor's degree with 5+ years of supervisory experience and strong MS Office skills. RRD offers a comprehensive benefits package and opportunities for growth.