Customer Service Team Lead: Lead, Coach & Optimize

Sashco; Thornton (CO); On-site; USD 100,289,000 - 128,943,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

401(k) Match

HSA Contribution

Life Insurance

Disability Insurance

Tuition Reimbursement

Paid Holidays

Job summary

Sashco in Thornton, CO is seeking a Customer Service Supervisor to lead the Customer Service Team, coordinate daily activities, and drive service improvements while maintaining a positive, accountable environment.

You will oversee training, scheduling, timecard audits, and cross-functional collaboration across ERP, CRM and other systems to deliver high-quality support to customers and sales partners. This role emphasizes coaching, metrics tracking, and a proactive service mindset.

Qualifications

• Minimum 5 years of experience in Customer Service or related field
• Minimum 3 years of experience in a supervisory role
• Proficiency with Microsoft Office, especially Word, Excel and Outlook
• Experience with Business Central, Salesforce, Power BI, and RingCentral preferred

Responsibilities

• Coordinate and help execute day-to-day activities for the Customer Service Team, including order entry and answering technical questions
• Coordinate time-off requests to ensure coverage for phones and order entry
• Assist CS Manager with strategy for short- and long-term goals
• Create and maintain accountability metrics and systems for the team
• Monitor supplier and internal systems to improve service and process efficiency

Skills

Customer Service

Supervisory Experience

Communication

Problem Solving

Attention to Detail

Education

Bachelor’s degree or equivalent in Customer Service or Communication

Tools

Business Central

Salesforce

Power BI

RingCentral

Job description

Sashco in Thornton, CO is seeking a Customer Service Supervisor to lead the Customer Service Team, coordinate daily activities, and drive service improvements while maintaining a positive, accountable environment.

You will oversee training, scheduling, timecard audits, and cross-functional collaboration across ERP, CRM and other systems to deliver high-quality support to customers and sales partners. This role emphasizes coaching, metrics tracking, and a proactive service mindset.