Customer Care Supervisor: Lead & Develop Local Team

DCC Propane, LLC; Poncha Springs (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

DCC Propane is seeking a Customer Care Supervisor to lead the local Customer Service team and ensure exemplary service across the office. This role will train and develop CCRs, verify data accuracy, and provide back-up during busy periods, reporting to the Area Manager and CX Department for training and metrics.

The CCS will also manage weekly reconciliation, monthly reports, and account cleanups, with daily onsite presence in a Colorado office.

Qualifications

• Required Education: High School Diploma / GED
• 4+ years of proven work experience in customer service or inside sales
• Minimum 5 years in an office environment preferred

Responsibilities

• Lead the customer service team and ensure exemplary service across the office.
• Train and develop local area customer service staff.
• Verify data entry accuracy and perform account cleanup and reconciliation as needed.
• Run weekly UNAPPLIED reports and resolve discrepancies.
• Manage monthly budget reporting and assist with special projects.
• Provide back-up to CCRs and supervise staff during busy periods.

Skills

Customer Service

Team Leadership

Training & Coaching

Communication

Time Management

Data Entry

Microsoft Office

Education

High School Diploma / GED

Tools

Word

Excel

Outlook

Job description

DCC Propane is seeking a Customer Care Supervisor to lead the local Customer Service team and ensure exemplary service across the office. This role will train and develop CCRs, verify data accuracy, and provide back-up during busy periods, reporting to the Area Manager and CX Department for training and metrics.

The CCS will also manage weekly reconciliation, monthly reports, and account cleanups, with daily onsite presence in a Colorado office.