Customer Service Supervisor (48078)

Sashco; Thornton (CO); On-site; USD 100,289,000 - 128,943,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

401(k) Match

HSA Contribution

Life Insurance

Disability Insurance

Tuition Reimbursement

Paid Holidays

Job summary

Sashco in Thornton, CO is seeking a Customer Service Supervisor to lead the Customer Service Team, coordinate daily activities, and drive service improvements while maintaining a positive, accountable environment.

You will oversee training, scheduling, timecard audits, and cross-functional collaboration across ERP, CRM and other systems to deliver high-quality support to customers and sales partners. This role emphasizes coaching, metrics tracking, and a proactive service mindset.

Qualifications

• Minimum 5 years of experience in Customer Service or related field
• Minimum 3 years of experience in a supervisory role
• Proficiency with Microsoft Office, especially Word, Excel and Outlook
• Experience with Business Central, Salesforce, Power BI, and RingCentral preferred

Responsibilities

• Coordinate and help execute day-to-day activities for the Customer Service Team, including order entry and answering technical questions
• Coordinate time-off requests to ensure coverage for phones and order entry
• Assist CS Manager with strategy for short- and long-term goals
• Create and maintain accountability metrics and systems for the team
• Monitor supplier and internal systems to improve service and process efficiency

Skills

Customer Service

Supervisory Experience

Communication

Problem Solving

Attention to Detail

Education

Bachelor’s degree or equivalent in Customer Service or Communication

Tools

Business Central

Salesforce

Power BI

RingCentral

Job description

Job DetailsJob Location: Sashco - THORNTON, CO 80023Position Type: Full TimeSalary Range: $35.00 - $45.00 HourlyJob Shift: DayOverview

Do you enjoy providing high-performance service and support with a personal touch? Are you someone who can manage and support a team as well as improve internal and external customer service while building team camaraderie? Sashco’s Customer Service Supervisor position might be just the right fit for you! This position will supervise multiple Sashco team members through day-to-day activities, while fostering a positive, improvement-focused team environment. You’ll identify individual and team improvement needs, coordinate training, track metrics and goals, and help design career paths for the Customer Service Team.

Join the Sashco team, a Colorado family-owned manufacturing company that has been in business since 1936. We have been leading the way in developing a better method for sealing and staining and we’re passionate about making the highest performance product possible serving not just our local community but communities across the U.S. and Canada.

What you will be doing

• Coordinate and help execute day-to-day activities for the Customer Service Team, including order entry, answering technical phone calls, and fielding sales representative questions
• Coordinate requests for time off to ensure coverage of phones and order entry for the team
• Assist CS Manager with strategy for short- and long-term goals
• Create and maintain accountability metrics and systems for Customer Service team
• Understand, use, and recommend improvements for all CS systems, including ERP (currently Business Central), CRM (currently Salesforce), phone system, EDI clients, and any other relevant systems
• Problem solve and coordinate cross-functional teams to drive improvements and efficiencies of Customer Service and the systems they use
• Verify and audit timecards in accordance with company and team policies and to ensure accuracy
• Monitor stock status and shipping schedules with Production and Shipping
• Coordinate, facilitate and cross train team members to ensure a flexible and knowledgeable work team. Coordinate training for new team members and refresher courses for veteran team members to meet ongoing organizational needs
• Coordinate and maintain accountability for team members’ training and career paths
• Ability to work in and around chemicals; including but not limited to latex, biocides like Prevental D and Tinuvin 292, Lipase, and Fungicides. Some chemical reactions may happen.

Qualifications

What we are looking for

• Minimum of 5 years of experience as a Customer Service Representative or a related field (required).
• Minimum of 3 years of experience as a supervisor (required).
• Strong listening, critical thinking, decision making and problem-solving skills.
• Excellent attention to detail.
• Bachelor’s degree or equivalent experience in Customer Service or Communication (preferred).
• Proficiency with Microsoft Office suite, particularly Word, Excel, and Outlook.
• Experience with Business Central, Salesforce, Power BI, and RingCentral (preferred).
• Strong oral and written communication skills.
• English language skills.
• Strong interpersonal relations skills.
• Assertive with a direct customer service role.
• Strong customer service and public relations skills.
• Strong organizational and clerical skills.
• Reference and background checks (required)

Why work for Sashco

• Medical, Dental & Vision Coverage
• Quarterly Reward Program Opportunity
• Employee Assistance Program (EAP)
• 401(k) with Company Match
• HSA with Annual Company Contribution
• HRA Option Available
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Supplemental Insurance Options
• Marketplace Chaplain Program
• SmartDollar Financial Wellness Program
• Professional Development & Leadership Training
• Unlimited Access to Udemy Learning
• Tuition Reimbursement Program
• Wellness Incentive Program
• Generous PTO Program
• 10 Paid Holidays
• Peer-Nominated Prowler Awards

Sashco is an Equal Opportunity Employer – Minorities/Women/Disabled/Veterans.