Customer Service Team Lead — Coaching & Performance

Stericycle; Phoenix (site) (AK); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid vacation

Job summary

Stericycle is seeking a Customer Service Supervisor to assist the Customer Service Supervisory and Management team. This role manages real-time call center performance, coaching CSRs, and ensuring timely responses to customer inquiries.

You will use SFDC, Roadnet, and Steriworks to monitor metrics, train staff, and improve processes while maintaining high customer satisfaction. Applicants should have associates-level education and 3+ years in customer service roles.

Qualifications

• Associates or equivalent education preferred.
• Three+ years in customer service/sales environment with good judgment.
• Knowledge of regulatory compliance issues within each state is a plus.

Responsibilities

• Provide real-time support and monitoring of team performance to meet SLAs.
• Query SFDC to assist timely responses to customer inquiries.
• Coach CSRs and assist in training and process improvements.
• Provide leadership and guidance to associates to promote corporate goals.

Skills

40 wpm typing

Steriworks

Manifest Archive

MyStericyce.com

Roadnet

SFDC

Microsoft Word

Microsoft Excel

Outlook

Education

Associate or equivalent

Tools

Windows Suite

Steriworks

Manifest Archive

MyStericyce.com

Roadnet

SFDC

Job description

Stericycle is seeking a Customer Service Supervisor to assist the Customer Service Supervisory and Management team. This role manages real-time call center performance, coaching CSRs, and ensuring timely responses to customer inquiries.

You will use SFDC, Roadnet, and Steriworks to monitor metrics, train staff, and improve processes while maintaining high customer satisfaction. Applicants should have associates-level education and 3+ years in customer service roles.