Customer Service Team Lead – Inspire & Coach Excellence

Charter Communications; Orlando (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

Charter Communications in Orlando is seeking a Customer Service Supervisor to lead a team of representatives, resolve business customer issues, and maintain service quality. You will work with a collaborative team to ensure timely and accurate support.

The role requires a high school diploma with some college, 5–7 years in customer service or call centers, and strong leadership, communication, and multitasking skills.

Qualifications

• Education: High school diploma with some college coursework in business or related field; equivalent experience.
• Experience: 5-7 years of customer service/call center experience.
• Technical Skills: Personal and computer software applications (word processing, spreadsheet, billing system).
• Skills: Effective communication, supervision, organization, time management.

Responsibilities

• Lead a team of representatives using encouragement and accountability to create a cohesive work unit.
• Mentor and coach individuals to ensure performance standards and customer experience are enhanced.
• Develop solutions to improve customer experiences through leadership and teamwork.
• Manage and improve staff training, performance reviews and overall service delivery.

Skills

Leadership

Supervision

Time management

Effective communication

Education

High school diploma with some college

Equivalent experience

Tools

Cable billing system

Job description

Charter Communications in Orlando is seeking a Customer Service Supervisor to lead a team of representatives, resolve business customer issues, and maintain service quality. You will work with a collaborative team to ensure timely and accurate support.

The role requires a high school diploma with some college, 5–7 years in customer service or call centers, and strong leadership, communication, and multitasking skills.