Call Center Manager: Lead, Coach & Drive Service Growth

Drain Right Services, Inc.; Gardena (CA); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical Insurance – health, dental, &-

PTO, vacation/sick time

401k Plan with a 4% match

Paid Training through Nexstar home_s

Résumé du poste

Drain Right Services, Inc. is seeking a customer service supervisor to lead a team of service coordinators and dispatchers. You will train staff to convert calls into booked appointments and ensure the right technicians are matched to each job.

You’ll develop clear scripts, deepen market knowledge, and monitor performance to help the team meet sales and service goals in a fast-paced environment.

Qualifications

• Experience leading a team in service/scheduling environments.
• Ability to coach and train staff to improve appointment bookings.
• Strong customer satisfaction mindset and performance monitoring.

Responsabilités

• Lead and train staff to convert calls into booked service appointments.
• Manage dispatch to match technicians to jobs.
• Create and refine call scripts to boost appointments.
• Know market and customer needs to engage them effectively.
• Monitor staff performance and coaching on sales.
• Develop a cost-effective coaching/training platform.

Connaissances

Leadership

Customer service

Training

Sales driving

Organized multi-tasker

MS Office proficiency

Outils

Excel

Word

PowerPoint

Description du poste

Drain Right Services, Inc. is seeking a customer service supervisor to lead a team of service coordinators and dispatchers. You will train staff to convert calls into booked appointments and ensure the right technicians are matched to each job.

You’ll develop clear scripts, deepen market knowledge, and monitor performance to help the team meet sales and service goals in a fast-paced environment.