Customer Service Team Lead - Coaching, Growth & Impact

Uline; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with match (starts day one)

Bonuses

Paid holidays

Tuition Assistance Program

On-site fitness center

Modern facilities

Job summary

Uline Inc. in Kenosha, WI is seeking a Customer Service Team Lead to coach and empower representatives for fast, friendly, customer-focused service at our Kenosha branch located at 12355 Uline Way, Kenosha, WI 53144.

The role emphasizes training, policy updates, and delivering consistent quality across phone, email, and other interactions. Pay ranges from $33 to $38 per hour with significant growth and earning potential; benefits include health insurance, 401(k) with match, bonuses, paid

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• 3+ years of customer service experience.
• 2+ years of leadership / supervisory experience preferred.
• Effective communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Effective communication

Education

High School diploma or equivalent

Bachelor's degree

Job description

Customer ServiceTeam Lead

Pay from $33 to $38 per hour with significant growth and earning potential!

KenoshaBranch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.

• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.

• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.

• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.

• Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

• High School diploma or equivalent required. Bachelor’s degree preferred.

• 3+ years of customer service experience.

• 2+ years of experience in a leadership / supervisory role preferred.

• Effective communication skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!