Customer Service Team Lead - Document Processing (Temp)

Beacon Hill; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Beacon Hill is seeking a Temp Customer Service Team Supervisor in New York, NY to oversee a small team during a document processing project. The role focuses on leadership, performance monitoring, and ensuring high customer service standards.

Based in Midtown Manhattan, the candidate will manage daily operations, coordinate with staff, handle PII securely, and escalate issues as needed while maintaining a professional, customer-focused environment.

Qualifications

• Minimum 5+ years of supervisory or management experience.
• Experience leading customer service, administrative, or operations teams.
• Exposure to and experience handling PII (Personally Identifiable Information).
• Strong computer and technical skills.
• Excellent communication, leadership, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Strong attention to detail and commitment to accuracy.
• Ability to work onsite Monday-Friday in Midtown Manhattan.
• Reliable, professional, and customer-service oriented.
• Experience in document processing, administrative operations, or high-volume customer service environments preferred.

Responsibilities

• Supervise, coach, and support a team of up to five Customer Service Representatives
• Manage daily office operations and workflow to ensure project goals are achieved
• Monitor team attendance, productivity, and customer service performance
• Serve as the escalation point for customer inquiries and service-related issues
• Train, onboard, and mentor team members
• Ensure accurate collection, scanning, uploading, and tracking of customer documents
• Maintain compliance with policies and procedures regarding the handling of PII
• Conduct quality assurance reviews to ensure work is accurate and complete
• Communicate project updates, process changes, and priorities to staff
• Assist with customer-facing responsibilities during peak periods as needed
• Maintain a professional, organized, and customer-focused office environment

Skills

Leadership

Customer service

PII handling

Technical skills

Communication

Team supervision

Attention to detail

Job description

Beacon Hill is seeking a Temp Customer Service Team Supervisor in New York, NY to oversee a small team during a document processing project. The role focuses on leadership, performance monitoring, and ensuring high customer service standards.

Based in Midtown Manhattan, the candidate will manage daily operations, coordinate with staff, handle PII securely, and escalate issues as needed while maintaining a professional, customer-focused environment.