Customer Service Supervisor

Applied Control; Englewood (CO); Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401K with match

Generous PTO

Résumé du poste

Applied Control seeks a Customer Service Supervisor to lead the Centennial-based team and oversee the Pacific Northwest locations. You will drive daily execution, coach staff, ensure process adherence, and improve performance across sites.

The ideal candidate balances hands-on leadership with operational responsibilities, partners with Customer Service Management, and focuses on delivering exceptional service, efficiency, and accountability.

Qualifications

• Minimum 2 years of experience in customer service and/or order management within a B2B environment.
• Minimum 2 years of advanced ERP system experience.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving, prioritization, and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Lead and develop the Customer Service team across Centennial and PNW locations, driving daily execution and performance.
• Manage daily workload, staffing, scheduling, and PTO planning to ensure adequate coverage.
• Reinforce standards, monitor metrics, and coordinate retraining to address performance gaps.
• Provide coaching and mentoring to team members and participate in recruitment and onboarding.
• Ensure clear communication of goals and risks, and promote a positive team culture.

Connaissances

Leadership

Communication

ERP systems

Excel

People management

Outils

IFS ERP

Description du poste

Applied Control is seeking a Customer Service Supervisor to lead and support our Centennial-based Customer Service team while also providing supervisory oversight for our Pacific Northwest (PNW) locations. This role serves as the first level of leadership within the department, responsible for driving daily execution, employee development, process adherence, and team performance across assigned locations.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, enjoys coaching and developing others, and can effectively balance people leadership with operational responsibilities. This position partners closely with Customer Service Management to ensure the team delivers exceptional service while maintaining efficiency, quality, and accountability.

Responsibilities

Team Leadership & Employee Development

• Conduct regular one-on-one meetings and team check-ins.


• Provide ongoing coaching, feedback, and performance guidance.


• Address performance concerns proactively and partner with HR when appropriate.


• Participate in recruiting, interviewing, hiring, and onboarding activities.


• Support employee development planning and performance review processes.


• Foster a positive, engaged, and accountable team culture.

Daily Operations Management

• Assign and prioritize daily workload and team responsibilities.


• Ensure adequate staffing coverage, including schedule coordination and PTO planning.


• Monitor workload distribution and resource utilization.


• Resolve day-to-day operational issues and remove obstacles impacting performance.


• Coordinate operational consistency, communication, and staffing support across Centennial and PNW locations.


• Make timely operational decisions within established guidelines.

Quality, Compliance & Process Excellence

• Reinforce departmental standards, policies, and procedures.


• Monitor team productivity, accuracy, and service quality metrics.


• Identify performance trends and implement corrective coaching as needed.


• Coordinate retraining efforts when performance gaps are identified.


• Escalate broader operational or systemic concerns to management.

Coaching & Skills Development

• Identify employee strengths and development opportunities.


• Provide task-specific coaching and mentoring.


• Support cross-training and knowledge-sharing initiatives.


• Recommend training opportunities and developmental assignments.


• Assist employees in preparing for future growth opportunities within the organization, including advancement into senior-level customer service roles.

Communication & Team Engagement

• Clearly communicate department goals, priorities, and expectations.


• Translate leadership direction into actionable objectives for the team.


• Gather employee feedback and communicate concerns appropriately.


• Identify and elevate risks before they become larger issues.


• Promote employee engagement and maintain strong team morale.

Qualifications

Required

• Minimum 2 years of experience in customer service and/or order management within a B2B environment.


• Minimum 2 years of advanced ERP system experience.


• Strong leadership, communication, and interpersonal skills.


• Excellent problem-solving, prioritization, and organizational abilities.


• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Minimum 2 years of supervisory or people leadership experience.


• Experience with IFS ERP.


• Intermediate to advanced Microsoft Excel skills.


• Experience coaching, mentoring, and developing employees.

Compensation And Benefits

• The base range for this role is $70,000 to $80,000 and will depend fully upon skills and direct experience.


• This position is eligible to participate in standard benefits which currently include medical, dental, vision, life, disability, 401K with a match and a generous PTO plan.

Work Environment And Physical Requirements

This role is typically performed in a professional office environment. The position routinely uses standard office equipment and may require prolonged periods of sitting and standing, working at a computer, and communicating by phone, video, email, and in person. Approximately 10-15% travel is required to support the PNW locations and other business needs. No relocation is offered for this position.

Why Join Applied Control?

At Applied Control, we value teamwork, continuous improvement, and employee development. This role offers an opportunity to directly impact team success while helping build the next generation of customer service professionals within our organization. If you're passionate about leadership, operational excellence, and developing people, we'd love to hear from you.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.